Sr Product Owner – Digital Client Interface

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers. 

Where you will work: This position offers a hybrid work option up to 50%. remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

The contributions you will make:  This position is responsible for the management of Compeer’s client facing tools. The incumbent uses the tools to build brand awareness, strengthen loyalty, and ultimately drive new and repeat sales. Collaborates internally and externally to deliver an exceptional, user-friendly, secure and engaging online experience across audiences aligned with Compeer’s mission, vision, and values. The incumbent provides advanced subject matter expertise, ensuring that client tools create value for Compeer, clients, and potential clients.

A typical day: 

Product Ownership

• Develops overall product vision/roadmap in collaboration with other stakeholders (e.g. scrum master, scrum team, marketing, change management, business owners, etc.) and ensures they align with Compeer’s digital strategy.
• Supports and educates the development team on the product value, vision and purpose. Ensures that everyone has a solid understanding of what the product is meant to do.
• Manages product backlog and partners with cross functional stakeholders and business process owners to set priorities for each feature/project release.
• Collaborates with technology business partners, and business sponsor(s) to guide and support the product through the technology portfolio management process.
• Evaluates new tools and practices, and uses when they will benefit the product
• Gathers, interprets, and articulates user and business requirements/represents both client/market and business needs in product development; helps the team to understand and apply the voice of the client and business requirements.
• Anticipates and predicts long-range evolution of user and business needs and requirements.
• Approves stories; partners with scrum manager to groom backlog and plans development sprints; product increment and release planning.
• Drives ongoing improvements and efficiencies in product health, operational practices, tools and processes.

Adoption and Support

• Develops and provides training to Contact Center and Service Desk on system updates, enhancements, and process changes in order to support end users and client questions.
• Provides troubleshooting and advanced non-technical service support.
• Collaborates with Financial Officers and Relationship Managers to support client adoption and use.
• Collaborates with Marketing on usage of client facing tools.
• Collaborates with Business Technology, project management, data owners, process teams and leaders to ensure consistent and efficient utilization of products across the organization.

Relationship Management

• Serves as the non-technical SME for the product across the organization and externally.
• Establishes and maintains professional working relations and communication with stakeholders, project team members, departments, and outside contacts relevant to the project. Presents and reports as needed to executives and other stakeholders to in