Enterprise Customer Success Engineer

Founded in 2017, Formant is the leading cloud-based platform for managing fleets of robots. Formant’s platform enables companies to operate, observe, and analyze robots from anywhere, meeting the growing need of robotics companies looking to deploy into new environments and scale their fleets.  
We are inspired by the unique opportunities and challenges of connecting robots to each other, people and the cloud. We believe that more effective infrastructure can help unlock the shared potential of humans and robots and accelerate the successful deployment of autonomous systems throughout society. 
As a team, we value humility, honesty, and creativity. We have a friendly, remote culture full of people from diverse backgrounds. We love solving problems and take pride in our craft.
Role Overview
As the Enterprise Customer Success Engineer, you are the technical consultant for our most valuable customers and serve as a bridge between our sales process, the implementation of our solutions, and ongoing support for our Enterprise customers! In order to thrive in this role, you need to understand complex customer requirements, provide technical insights, do the work and lead teams effectively to ensure timely delivery and a smooth ongoing experience for our customer. If you want to build the future of robotics with the most prestigious companies, this job is made for you!

Responsibilities- Define the technical onboarding plan and solution architecture that will meet the customers business goals- Work with the Project Manager and Engineering team to ensure a successful deployment of the plan- Define the scope of work and all the technical requirements needed to support contractual items.- You are the voice of the customer and need to ensure the best feedback is shared with our internal teams (Product, Engineering, Sales, Marketing...)- Ensure to build the needed Support and Maintenance resources for our customers.

Required Skills
Technical Skills- Proficiency in React and TypeScript for frontend development.- Strong experience with SQL for database management and operations.- Familiarity with standard support tools and best practices in software development and maintenance.- Strong background in Solutions Architecture
Soft Skills- Communication: Ability to articulate complex technical information in an easy-to-understand manner.- Problem-Solving: A knack for getting to the root of an issue and finding optimal solutions.- Empathy: Genuine understanding and concern for the challenges faced by customers.- Teamwork: A collaborative spirit and the ability to work effectively with diverse teams.- Adaptability: Comfortable in a fast-paced environment and can readily embrace change.About FormantAt Formant, you’ll make an immediate impact in a rapidly growing venture-backed company run by a founding team with an established track record.
We offer competitive compensation, comprehensive benefits, stock options and an unlimited vacation policy as well as unlimited potential for internal growth and advancement.
We work fully remotely, with hubs in San Francisco, Chicago, Boston, and Pittsburgh, though some travel for company events or customer projects may be required depending on the role.

Please note that you will need valid U.S. work authorization to join Formant.  A background check and employment verification will also be required for this position. We may obtain one or more background screening reports about you, solely for employment purposes.