Sales Engineer

At ShipHero we make it easy to ship eCommerce. Our software allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. ShipHero provides end-to-end automation, a mobile-powered workforce, customizable workflows and one-click integrations to help our clients scale their business.

We are looking to put this great technology in the hands of more brands and 3PLs to help them grow. To help drive revenue growth, we’re looking for a Sales Engineer to join our sales team. You’ll be reporting directly to the Vice President of Sales.

This role has three components: discovery and solutioning, product preparation and demonstration, and administrative sales support.

Discovery, qualification, and solution description efforts are important at ShipHero. Spanning from operations to technical acumen, you have to arrive with experience helping customers see our value, while alerting to and focusing on areas where the ShipHero application will fit very well. A comprehensive understanding of NetSuite is a definite asset. You will also be assessing customer requirements versus ShipHero features, candidly comparing the two, recommending solutions and assisting the customer in making informed choices on the utility of our application. Solutioning may also include discussions on integrations, the use of APIs, and ShipHero’s specific capabilities. Having some familiarity with integration requirements gathering is a plus.

Product Preparation and Demonstration requires attaining functional mastery of the ShipHero application. You will be required to understand, explain and demonstrate behaviors to prospects in product demonstrations. An exceptional communicator, you must have the ability to listen to a customer’s needs and convey not just “how,” but also “why” a feature’s design positively impacts customer operations or achieves their strategic goals.

Administrative Sales Support includes responding to RFP/RFI documents, narratively describing ShipHero features and processes to prospective customers via email and discussion, and creating pre-sales material in support of sales team efforts.

You should have:

• Speak the language of operations, quickly gaining familiarity with terms and processes within a warehouse / distribution environment.
• Strong understanding of NetSuite and how it interacts with other software applications
• Broad experience in multiple supply chain software application types and offerings. Ideally, you’ve developed integration and data flow solutions across multiple supply chain software offerings
• You need to deeply understand ShipHero’s machine-to-machine methods (API, CSV, WebHooks, etc.), assessing and providing credible guidance to prospective customers on capabilities and complexity of integration efforts.
• Deeply understand the embedded value propositions for SaaS offerings and quickly expand that knowledge into ShipHero specifically.
• Excellent communication, interpersonal, and organizational skills.
• Team player. You will be working closely with multiple teams within ShipHero.

Perks:

• $2,000 so you can buy any equipment you need to be happy at your job.
• 4 weeks of PTO + holidays.
• Mandatory fun time. We mean it. Work-life balance in spades.
• Free health insurance for U.S. based employees.