Tech Enablement, Professional Skills Lead

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Role:​

Develops and delivers Customer Success enablement programs (i.e. onboarding, OCM, product knowledge)  for all customer success roles defined by the CS Enablement Director.  Owns the competency database strategy, inclusive of driving competency refreshes, working with the leadership team to evaluate competency gaps, and build and execute functional skills enablement plans based on business requirements and enablement strategy as defined by CS Enablement Director. Work with subject matter experts to build a functional skills strategy and curate the right content to build these skills​

Responsibilities:​

• Manage Skillsbase database​

• Work with leadership to build functional skills competency model​

• Work with SMEs, Instructional Designers, and Content Developers to curate and/or build functional skills content​

• Deliver Customer Success onboarding workshops and other training as required​

• Work with Technical and Audience Enablement Leads to identify functional skills needs and design curriculum to address those needs​

• Enable management to evaluate skills of their teams and identify gaps using the Skillsbase tool

Qualifications:​

• 10+ years of enablement planning and program management experience in a technical enablement team​

• Bachelor’s degree in Instructional Design, Adult Learning, or similar.​

• Excellent presentation, communication and interpersonal skills, building and maintaining trusted advisor relationships with customers and internal teams.​

• Understanding of how technical resources learn​

• Ability to proactively identify problems and propose solutions​

• Strong problem-solving skills and the ability to think strategically and analytically.​

• Self-motivated, proactive, and able to work independently and as part of a team.​

• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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