Hybrid Project Manager (Manager) - Bank Servicing

Hybrid Project Manager (Manager) - Bank Servicing

 We’re looking for an experienced project leader to join our team to lead delivery for high priority strategic initiatives. In this role, you will be an individual contributor, leading project management efforts for select Bank Voice Servicing key strategic priorities.  The ideal candidate is an experienced, highly motivated project manager with great attention to detail, organization, and communication skills.  This individual will have a drive for solving cross-functional problems through building relationships and partnering across teams (operations, analysis, HR, risk, communications, and other job families), creating structure to help teams get to solutions more quickly, and have experience leading projects involving data management, tech / platform transformations, and governance. Interested candidates should be self-led, are team players, and will optimally possess foundational knowledge of various Retail Bank and Retail Small Business operating processes. 

Who we are

• The Bank Voice Servicing Team is made up of our frontline teammates and leaders that support our Customers directly in our Bank contact center. We also have a horizontal support structure that delivers internally and externally driven change to support the best possible associate and customer experience outcomes. 

• This role will support our Change Delivery Team, one of the horizontal support functions in Bank Voice Servicing. The Change Delivery Team is responsible for:

  • Delivery (project management) for the top strategic priorities of the organization

  • Portfolio Management (tracking strategic priorities and intake /  assessment processes)

  • Design & delivery of associate and customer experiences that drive associate and customer success

Who we want

• A highly disciplined project professional who excels in a team environment 

• A person who possesses exceptional communication skills (both verbal and written) and can communicate effectively within a team as well as to senior leaders / broader audiences

• Someone who is a transformational story teller, and can elevate risks, as well influence partners and key stakeholders across the company and multiple levels of the organization 

• A proven track record of project management, bringing the ability to translate concepts into outcomes through structural frameworks and change management

• A demonstrated competency in problem solving, breaking down large, complex projects into manageable bodies of work, and can implement improvements to mitigate issues / breakdowns

• A balance of both attention to detail and a holistic understanding of the strategy / outcome through what are often ambiguous problem / scope statements 

What you will do

• Drive organizational change by owning and improving innovative, scalable systems and processes for strategic planning and execution of Objectives and Key Results (OKRs)

• Lead medium to large complex projects and provide strategic direction to team members in a matrixed environment, and put structure in place quickly to drive results

• Partner cross-functionally with various stakeholders to provide strategic and tactical thought partnerships to effectively drive strategic planning and delivery

• Communicate across all levels to drive  results and elevate key decision-points to leadership

• Design, develop, and manage project plans in a complex dynamic environment and ensure programs / initiatives are being documented appropriately to mitigate risk and on time delivery

Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.

Basic Qualifications: 

• High School Diploma, GED or equivalent certification

• At least 3 years of Project Management experience 

• At least 1 year of experience in Google Suite such as Google docs, slides, sheets, etc.

Preferred Qualifications:

• Bachelor's Degree

• PMP, Lean, Agile or Six Sigma certification

• 4+ years of Project Management experience

• 1+ years of People Management experience