CUSTOMER SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004760

Requisition No: 838950 

Agency: Department of Revenue

Working Title: CUSTOMER SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004760

 Pay Plan: Career Service

Position Number: 73004760 

Salary:  $37,742.76 - $43,904.1 Plus $644.76 Competitive Area Differential (CAD)6 / Annually 

Posting Closing Date: 10/21/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Program Case Processing Analyst (Revenue Specialist II)

Tampa

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This Revenue Specialist II - Child Support Case Processing Analyst position, on the IDN/Medical/ Insufficiency Resolution Team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Two years of experience processing information using a computer system.
• Two years of experience conducting research and analyzing information to make decisions.*
• Two years of experience communicating with others to gather information.*

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• Standard workday of 8am – 5pm, Monday through Friday.

SALARY: $37,742.76- $43,904.16.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and pers