Jobs and Careers

Customer Support / Appointment Setter for Automotive Dealership

BruntWork

UKRemotefull_timeVerifiedPosted 5 Dec 2024

About the role

This is a remote position.

Schedule:

Total hours: 40 hours per week
Flexible schedules 7 days per week with flexible coverage between 9:00 AM and 7:00 PM daily San Diego time

Client location or time zone: San Diego, CA, USA - PST

Company/client overview:
Join a cutting-edge automotive technology company that’s revolutionizing the way car dealerships interact with their customers. Our client is at the forefront of leveraging conversational data and advanced call center capabilities to enhance the car-buying experience. They’re expanding rapidly and seeking talented individuals to be part of their innovative approach to automotive retail.

Job Description:
Embark on an exciting career in the automotive industry as a Customer Support and Appointment Setter! In this role, you’ll be the vital link between potential car buyers and top-tier dealerships, utilizing state-of-the-art technology and AI-powered systems. You’ll handle both inbound and outbound calls, setting appointments for car purchases and providing exceptional customer service. This position offers a unique blend of technology and personal interaction, allowing you to develop valuable skills in customer relations while contributing to the transformation of the automotive retail sector.

Responsibilities:

Answer inbound calls professionally, addressing customer inquiries about vehicle purchases and dealership services
Proactively manage outbound calls to follow up with potential customers and set appointments
Utilize our advanced CRM system to accurately log customer interactions and schedule appointments
Follow carefully crafted scripts to ensure consistent, high-quality customer experiences
Collaborate with on-site sales teams to facilitate smooth handovers of appointments
Adapt quickly to new promotions, offers, and script changes as directed by management
Participate in regular training sessions to enhance your skills and stay updated on industry trends
Meet and exceed performance metrics for appointment setting and customer satisfaction
Contribute to the continuous improvement of our customer interaction processes

Requirements

Excellent English communication skills with a neutral accent
Strong customer service orientation and ability to build rapport quickly
Demonstrated ability to follow scripts and processes accurately
Basic computer skills
Adaptability to work with AI-powered performance monitoring tools
Reliable high-speed internet connection and a quiet, professional work environment
Patience and problem-solving skills to handle diverse customer inquiries
Enthusiasm for the automotive industry and willingness to learn about various vehicle models and features
Self-motivated with the ability to work independently while being part of a larger team
Selected candidate should be amenable to rotating schedule with varying days off