Insurance Renewals and Administrative Support Specialist (ZR_24551_JOB)

This is a remote position.

Mon - Fri 8 AM- 5 PM (EST) includes 1h unpaid break.

Job Description

Step into a pivotal role where you’ll be the guardian of client protection, ensuring families and businesses never experience coverage gaps. As an Insurance Renewals and Administrative Support Specialist, you’ll manage the critical renewal process that keeps policies active and clients secure. This position combines detailed administrative work with meaningful client interaction, allowing you to build relationships while mastering the insurance industry. You’ll work with cutting-edge systems and established procedures, supported by comprehensive video training materials and clear standard operating procedures. This role offers excellent growth potential within a supportive team environment where your attention to detail and professional communication skills will be highly valued and rewarded.

Responsibilities

• Manage and prioritize incoming emails related to insurance renewals and client inquiries with precision and care
  
• Oversee renewal processes for auto, home, and commercial insurance policies to ensure continuous client protection
  
• Engage professionally with clients through email and text communications regarding renewal requirements and status updates
  
• Conduct occasional phone calls to clients for renewal follow-up and relationship building
  
• Verify insurance policy payments and maintain active coverage by monitoring payment status across multiple platforms
  
• Navigate insurance company websites and portals to confirm payment processing and policy activation
  
• Coordinate with mortgage companies and banks through various communication channels to verify payment posting
  
• Track renewal deadlines proactively to prevent policy lapses and maintain client protection
  
• Follow established standard operating procedures and utilize comprehensive video training materials for consistent excellence
  
• Maintain detailed and accurate records of all renewal activities and client interactions
  

Requirements

• Previous experience in insurance, mortgage, or financial services industry strongly preferred
  
• Exceptional administrative skills combined with outstanding customer service abilities
  
• Professional written and verbal communication skills with clear, easily understood English
  
• Meticulous attention to detail and accuracy when handling financial information and policy data
  
• Proven ability to follow detailed procedures and learn from instructional materials quickly
  
• Strong interpersonal skills for building relationships with clients and financial institution representatives
  
• Self-motivated and proactive approach to problem-solving with professional maturity
  
• Reliable high-speed internet connection and dedicated quiet workspace for professional client interactions
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job