Customer Support Technician III - (T3) Night Shift

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$23.00 - $31.35

Location:

Austin,TX

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Level/Grade: T3

Shift: 12hr Nights Sunday-Tuesday every other Saturday

General Profile: 

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

• Check and manage part inventory to ensure availability for PMs.
• Coordinate part order and returns and ensure proper documentation and tracking.
• Must be flexible with overtime and schedule changes based on customer needs and equipment availability.
• Be at customer site and in the clean room every day to make sure all assemblies are ready for PM’s.
• Work with manager, lead, and engineers to make sure all activities are covered and completed.
• Work with customer technicians and engineers to make sure all mechanical testing is completed before PM’s.
• Work in a clean room environment with necessary tools.
• Assists in planning the daily work schedule within assigned area to ensure completion of Preventive Maintenance tasks.
• Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. This is all done while in a clean room atmosphere.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks 
• Basic knowledge of hand tools
• Understand how to work in a clean room environment
   

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members
   

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
   

Impact

• Impacts the quality of own work and its contribution to the team
   

Interpersonal Skills

• Uses communication skills to regularly exchange information 
   

Education: Associate's Degree

Experience: 4 - 7 Years

• This will be for compressed night shift work at