Implementation Coordinator (Remote)

About Intrepid Benefits, A Division of Patriot Growth Insurance Services: Intrepid, as a distinguished employee benefits consulting firm, is dedicated to delivering innovative solutions and implementing strategic approaches that optimize the intrinsic worth of our clients' benefit programs. We proudly acknowledge the departure from the antiquated era of the spreadsheet broker, as contemporary demands necessitate a multifaceted expertise. We are driven to not only possess a profound understanding of benefits intricacies, but also to seamlessly incorporate this knowledge into a comprehensive comprehension of legislation, tax regulations, and subsidies. Our accomplished team members exhibit an unwavering commitment to continual learning and excel in effective communication. It is worth noting that Intrepid operates as a subsidiary under the esteemed umbrella of Patriot Growth Insurance Services.

Position Overview: The Implementation Coordinator is responsible for effectively administering Intrepid’s online benefits portals, Employee Navigator, Ease, and Rippling. The functions of this position include building enrollment portals for clients, participating in yearly renewal discussions, performing updates to the portal to successfully launch Open Enrollment, and assisting clients with troubleshooting of various issues.

Work Arrangement: This is a full-time, remote position that supports our office in Newport Beach, CA.

Professional Responsibilities:

• Collaborate with Intrepid’s Account Managers to collect essential client information and data required for developing a comprehensive client portal.
• Build and maintain online portals, such as Employee Navigator, Ease, and Rippling, ensuring regular updates of details, rates, and documents.
• Configure integrations with carriers, vendors, and payroll systems.
• Create informative Benefit Guides to accompany the portal, outlining comprehensive plan options, enrollment instructions, and helpful insurance-related information.
• Efficiently address client issues and troubleshoot portal-related problems, ensuring smooth functioning.
• Assist with general ACA reporting and promptly address system inquiries for effective troubleshooting.
• Build annual plan libraries to ensure up-to-date and easily accessible information.
• Prepare compliance documents and upload them to the portal.
• Create application packets for clients who prefer offline enrollment processes.

Qualifications and Requirements:

• 1 or more years of experience in technical support or administrative support function (Required)
• Previous experience working with employee benefits software (Required)
• High School Diploma/GED (Required)
• Experience in the employee benefits industry (Preferred)
• Experience working with Employee Navigator or other related software (Preferred)
• Bachelor’s Degree in Business Administration, Information Technology, or similar field (Preferred)
• California Life and Health Insuran