Technical Support Operations Intern

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

What you'll do at Jamf:

The Technical Support Operations Intern works within the Technical Support Operations team to provide operational support for internal customers including reporting, systems administration, assistance with quality review and training, and organizational structure support. The Technical Support Operations Intern provides direct assistance to internal Jamf leadership and peers. 

 

This role is offered as hybrid, with the expectation to be in the office 1 day per week of your choosing. We are only able to accept applications for those based in Eau, Claire, WI & Minneapolis, MN. #LI-Hybrid

 

What you can expect to do in this role:

• Utilize available documentation and resources to assist in the creation of needed business reporting to assist in critical organizational decisions. 
• Partner with tech stack administrators to assist with systems operations and optimization.
• Assist in creating documentation and operational workflows within the Technical Support Operations team including collaboration with systems, quality assurance, training, and content colleagues.
• Maintain clear and concise process documentation within internal resource platforms.
• Effectively communicate with internal customers in all mediums to meet evolving customer demand to maximize customer satisfaction.
• Other duties and special projects as assigned.
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization.
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity.
• Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.

 

What we are looking for:

• Bachelor’s degree, in progress or recently completed; pursuing a degree in Business Operations, Organizational Management, Information Technology, Quality Assurance, Technical Writing and/or Software Engineering (Required)
• Great written and verbal communication skills
• Ability to analyze issues and use judgment to make decisions                
• Strong customer service and interpersonal skills
• Capacity to work well with groups and as an individual
• Possess positive attitude with an ability to learn new technologies
• Creative problem-solving skills
• Flexible along with the ability to operate within a fast-moving environment
• Demonstrate practical experiences

 

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News

• Our interns do real work in the real world, with opportunities to dive into current projects, learn alongside full-time employees, code for products in the Apple platform or gain customer facing-experience on a global scale.

• Jamf interns can expect strong support, manager involvement, and a team of helpful Jamfs to lend a hand, but also be ready to take initiative and learn in a progressive and innovative environment. And we’ll save some time for fun, too.

• Many interns have been hired into full time roles, go on to great success at peer organizations, or pursue other career paths.

The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

Pay Transparency Range$15—$20 USD

What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite