Insurance Claims Processor

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and enhanced customer experience. Learn more at DXC.com.

At DXC, we harness the power of technology to deliver mission-critical IT services that enable our customers to modernize operations and drive innovation across their IT ecosystems. Our portfolio spans business process outsourcing, insurance services, analytics and engineering, applications, security, cloud, IT outsourcing, and the modern workplace.

Our Insurance Services practice helps clients transform and streamline operations, reduce costs, and create scalable, agile platforms for growth. We specialize in automating complex middle- and back-office processes while delivering meaningful improvements in customer experience.

Required Qualifications

• Services Life & Annuity Customer Care customer requests received via incoming phone calls and written correspondence.
• Proven ability to diffuse escalated situations through ownership of effectively analyzing, partnering and resolving complex customer related issues.
• Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision.
• Focused on providing outstanding service delivery through effective communication with our customers on the telephone and via written correspondence.
• Initiates daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes.
• Responsible for maintaining accurate product & process knowledge as well as staying abreast of regulatory updates.
• Review, analyze and process written requests and documents as required.
• Updates and ensures integrity of customer accounts including history.
• Educates customers about their products features as well as self-service functionality via the IVR and web.
• Perform at or above individual quality, productivity and timeliness standards set by the business.

 

Preferred Qualifications

• Demonstrates consistent ownership and initiative in call follow-up, documentation, & work item management.
• Able to achieve positive team goals and results by adaptation to varying work schedules, improving through feedback, participating in teams and maintaining strong/ongoing relationships with customers and teammates.
• General Insurance background 

Work Enviroment

• Work Schedule: Monday – Friday, standard business hours (8:00 AM – 5:00 PM EST).

 

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other ba