Patient Services Coordinator

Pay Range: $24.17 to $35.53 Hourly

Shift/Schedule: Shift: Monday 10:00am-7:00pm, Tuesday - Friday 8:00am - 5:00pm, Occasional Saturday shift (based on clinic needs) 8:00am - 12:00pm (about 1x/quarter)

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Patient Services Coordinator is responsible for supporting day-to-day front office operations. Provides training and support to the Patient Services team to deliver exceptional patient experiences and achieve department and organizational goals, while positively impacting an environment that retains and develops employees.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Responsible for contributing to an equitable and engaging work environment for employees by providing consistent coaching to staff.
• Providing oversight to the Patient Services team for the check-in functions which includes:
  • Verification of patient, guarantor and subscriber demographics
  • Verification of insurance information by reviewing insurance cards and performing real time eligibility checking
  • Collection of copays and past due balances
• Assist site leadership with new employee orientation and ongoing training of Patient Services team.
• Monitor the front office inbasket in Epic to ensure appropriate and timely responses to patient requests.
• Daily, correct edits contained within clinic’s claim edit workqueue.
• Daily, review and monitor clinic patient and charge review workqueues to ensure errors are corrected.
• Acts as a point of contact between the contact center and clinics providing the contact center team with the clinic requirement needs on a day-to-day basis.
• Work with Patient Service Representative II to maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers’ schedules.
• Maintain effective communication with clinical staff and providers to ensure efficient patient flow, with the Health Insurance Services Navigator (HISN) to ensure all patients have been enrolled in an insurance plan or have met with the HISN to determine eligibility, and with the assigned medical clinic biller to ensure accurate information is being shared.
• Guide and promote the use of MyChart to patients and families.
• Provide guidance to patients with documentation and education concerning financial assistance programs including Sliding Fee Program.
• Address front office situations that require an immediate response in the absence of the Patient Services Supervisor.
• Maintain good attendance, be punctual, and work a full scheduled shift as a condition of employment.
• Demonstrate respectful, professional, appropriate behavior and leadership that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values, and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility, and respect into appropriate programs, and services.
• Attend and participate in staff and in-service meetings, organizational committees and task force activities as required.
• Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.
• Other duties as assigned by supervisor.

Must have’s you’ll need to be successful:  

• High School diploma or equivalent, and minimum of nine (9) months of relevant experience; or an equivalent combination of education and experience.
• The ability to communicate with a diverse patient population is an essential skill. Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients.
• Ability to define problems, establish facts and draw valid conclusions. Ability to interpret and analyze a