Business Systems Analyst - US East Coast

About the opportunity

Contentful is growing faster than ever, and we are looking for a motivated Business Systems Analyst to join our team and play a key role in our business partnerships. 

As a Business Systems Analyst you will be working with both developers and internal business partners on developing new and improving existing processes that are audit-ready and compliant, while still maintaining a flexible platform.

What to expect?

• You are a go-to person when it comes to communication between IT and our business partners to ensure all involved work together to attain the best results
• Elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions
• Define user stories and test cases to help technical teams create multi-system, integrated, end to end workflows
• Coordinate user acceptance testing
• Develop and maintain role based personas to manage user access permissions 
• Help develop and define product roadmaps
• Execute our change management process for SaaS based business systems
• Define and implement audit process flows 
• Develop operational data flows between systems
• Improve data definitions in the Business Systems eco-system with regard to the end-to-end processes in the entire company
• Train teams and key users on all process changes within Business Systems, including process documentation
• Develop and prepare reports in cooperation with the business partners requirements
• Facilitate the project intake process and assist with project prioritization
• Create project problem statements and strategy documents

What you need to be successful?

• You have at least 5 years working experience as a Business Systems Analyst
• You have great leadership skills to guide our business partners throughout a project
• You have excellent communication skills to work with stakeholders at all levels of the business, gather requirements, and oversee projects from beginning to end
• You have great agile/scrum management skills to keep multiple concurrent  projects on track and moving toward the end business goal
• You are a data-driven individual who tracks and evaluates data to provide insights back to the business
• You are an action-oriented individual who makes quick, actionable recommendations based on data findings
• You have the required skills which include: needs analysis, eliciting requirements, business case definition, requirements writing, requirements review, flow and process diagramming, wireframing, and business data analytics
• You have detailed understanding in one or more of the following functional business areas: finance, sales, marketing, partnerships, customer success, or IT end-to-end processes
• Expertise in multiple regulatory compliance standards such as ISO, SOX, SOC II, PCI and others
• Broad experience with end to end systems workflows in the Quote to Cash process from SalesForce to ERP systems.   
• You have ability to give optimal solutions to the business requirements on the basis of best practices and compliance requirements
• Experience developing user access management profiles based on least privileged user and compliance related separation of duties
• Experience working in a SaaS company
• Strong understanding of data governance concepts
• You have experience in end-user training
• Excellent communication skills, team spirit and enjoyment of project work as well as the flexibility required for this

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly  premiums for employees
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days.
• 16 weeks of paid parental leave to care for and focus on your growing family
• Use your personal education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• Use your physical fitness budget to get away from your desk and support your physical wellness
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• New hire office equipment stipend. Get the gear y