Store Manager in Training (SMIT)

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Job Title: Manager in Training
Department: Operations
FLSA Status: Non-Exempt
Reports to: Regional Director

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

About the Position

The Manager in Training learns the daily operations, personnel management, financial reporting, rehabilitation functions, and inventory, merchandising and safety regulations directly related to a retail store.

Pay Range: $68,000-70,000/year (Salaried Non-Exempt)

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Assist customers and donors in a timely and courteous manner.
• Ensure that quality customer service and good customer relations are provided.
• Effectively manage store budget.
• Ensure that donated and used goods are processed appropriately from the time received through stocking on the sales floor.
• Ensure that sales transactions are rung up and reported accurately, that all moneys are collected, counted, and deposited securely.
• Report operations and safety statistics accurately and timely.
• Work effectively with other Evergreen Goodwill departments as needed.
• Ensure that the store and surrounding premises are kept clean and free of safety hazards.
• Comply with all Evergreen Goodwill policies and procedures.
• Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
• Perform other duties as assigned.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School diploma, bachelor degree preferred or equivalent experience.
• Minimum 2 years in retail environment with at least 1 year supervisory experience in a medium to large volume retail store. 1 year warehouse experience preferred.
• Experience with basic accounting practices and bookkeeping.
• Ability to collaborate with essential partners and peers.
• Knowledge of retail competition.
• Excellent time management skills.
• Ability to motivate and work with a culturally diverse staff.
Certificates, Licenses, or Registrations:
• Valid WA State driver’s license and proof of insurance.
Computer/Technology Skills:
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.
Physical Abilities
While performing the duties of this job, the employ