Program Manager 4 - Soarian Financials Patient Accounting Support and Operations

Public sector customer located in Albany, NY will be supported by supplemental Oracle resources, referred to in function as Solution Architects.  This role will facilitate and coordinate activity between the Oracle teams supporting the customer, inclusive of Oracle Health Hosting, Application Management Support (AMS), Upgrade Center, Help Desk and Contract Management and Recovery Services (CMARS). This is a program manager role that will oversee all ongoing support and operations for the customer and be a responsible lead for a team of two other individuals.  Travel is expected to Albany with opportunity for remote work 50% of the time.  

Career Level - IC4

Business Operations:
•    Communicate effectively with client leadership including the CFO and Director of Finance regarding any issues or financial system updates, maintenance initiatives, or project related activities
•    Review and provide feedback regarding ongoing financial reporting and determine any areas for system improvement and prioritization of those suggestions 
•    Monitoring daily claims production, including investigation and resolution of errors
•    Claims Rule Development Tool (CRDT) rules to meet payer requirements- creating specification requirements 
•    Monitoring of system generated charges and resolution of charge posting failure  
•    Facilitate weekly RCAT meetings and addressing system issues as an outcome; reviewing top edits and denials and providing recommendations.  
•    Implement ongoing maintenance tasks as needed 
•    Create SQL and Soarian Financials reports as needed
•    Troubleshoot issues, determining resolution, implementing resolution, creating scope documentation.
•    Create testing plans, training plans/materials. 
•    Assist client with operational management of the system
•    Issues Management 
•    Oversee a team of two other Solution Consultants by providing leadership, direction, support, division of issues. 
•    Attend and facilitate Weekly, Monthly, and Quarterly meetings as required for customer stakeholders and to summarize and support the activities.

Technical Operations:
•    Monitoring and reconciliation of interfaces and system jobs, including the identification and resolution of issues or failures
•    Monitoring system performance to ensure all the required service level agreements (SLAs) are met
•    Work in conjunction with customer leadership, Oracle account executives, help desk support, Upgrade Center, and Application Management Support (AMS) to manage database administration and change control functions
•    Collaborate with Oracle Upgrade center for roadmap of planned releases and upgrades along with performing various tasks associated with upgrades, like testing and facilitating client acceptance testing, issues resolution and providing training to key staff regarding any changes
•    Work collaboratively with hosting teams on all technical aspects and requirements
•    Work collaboratively with the customer and AMS regarding on going system maintenance including developing timelines, adhering to documented change management processes including detailed requirements for any service requests, ensuring client is performing their own maintenance activities as defined 
•    Work collaboratively with the customer to ensure Billing System continues to meet Federal and New York State regulations, policies, and standards
 

Qualifications:

Required Skills
Change Management Project Management Service Level Agreements
SQL
Soarian Financials Patient Accounting 
 

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company