Outreach Associate

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company Description:

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.

Role Description:

The Outreach Associate is responsible for developing relationships with members of the community and scheduling interested and eligible prospects for first appointments (“a Welcome Visit”), through hosting and attending various types of events. At these events, Outreach Associates will engage Medicare-eligible seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if they’re interested.

Outreach Associates will work very closely with their Outreach Director/Outreach Manager, Community Relationship Manager and Outreach Executive(s) to help drive new patient growth locally in their assigned territory.

On a daily basis, Outreach Associates will be the ‘face of OSH’ in their assigned territory and drive valuable local growth for OSH centers. 

Core Responsibilities:

• New Prospective Patient Engagement & Scheduling

  • On a daily basis, generate high-quality leads (prospective patients interested in learning more about OSH and/or becoming OSH patients) by effectively engaging Medicare-eligible seniors through event execution at multiple locations (both in-center and throughout the community)

  • Schedule first appointments with interested and eligible prospects in-the-moment

  • Maintain knowledge of internal sales systems (i.e., Salesforce) and organizational goals by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

  • Collaborating with your Community Relationship Manager (CRM), Outreach Executive (OE), and your Outreach Manager/Outreach Director to drive lead generation with local community members

  • Collaborate with OSH central growth and call center teams, as needed

• Relationship Development

  • Develop strong relationships with prospects across the assigned territory

  • Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

  • Act as point of contact for central call center team if there are any questions about the prospective OSH patient

  • Resolve any concerns & complaints new prospects may have about Oak Street Health by working with the prospect to understand the concern or direct them to another Oak Street employee

  • Other duties as assigned

What are we looking for?

• Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)

• Comfort with personal sales goals and results tracking

• Team player and contributor to the overall effectiveness of the team

• Inclination to work in a results oriented role

• Comfortable with navigating external barriers to create a positive experience

• Basic computer skills, including:

  • Clear electronic communication management (e.g., email) and documentation of prospect interactions

• Experience managing through a CRM system, ideally Salesforce, a plus