Director of Business Development

The Director of Business Development (DBD) is responsible for the overall management and direction for sales and business development in assigned office(s). The DBD implements and carries out the sales initiatives set forth by the Area Director of Operations (ADO). In this role, you will report to the Regional VP and GM of Long Term Care Division (RVPGM).

Duties/Responsibilities:

• Responsible for expanding business while consistently achieving customer satisfaction with existing and potential client/partners and maintaining positive relationships with internal and external customers

• Focus on developing local Community Relations Managers (CRM)

• Develops and guides the Family Navigators (FN) In collaboration with the local Director of Operations (DOO)

• Collaborates with the local DO on sales goals and activities

• Responsible for generating sales to meet and exceed assigned goals and quotas/productivity

• Understands and promotes the Compliance Plan and the HIPAA Plan within areas of responsibility

• Functions within multiple work teams in the organization to promote win-win solutions

• Collaborates/communicates successfully with multiple internal and external departments/businesses

• Takes initiative to creatively find new untapped sources of business while following applicable state and federal guidelines

• Finds new prospective customers, presents business ideas to them and converts them into clients

• Plans/approaches/pitches and works with the team to develop proposals that speaks to the client’s needs, concerns and objectives

• Follows company policy on complaint process

• Submits weekly progress reports to DOO which tracks/records activity on accounts and liaison development using appropriate technology

• Works successfully with local DOO to create new corporate partnerships to ensure financial growth; responsible for credentialing these businesses

• Identifies proactively marketing and education issues, considers decision alternatives and proposed best available solution for complex problems

• Secures/maintains agreements with vendors in collaboration with the DOO

• Attends industry functions as assigned and provides feedback and information on market and creative trends and implements where necessary

• Removes barriers that might interfere with team participation and performance for assigned team(s)

• Consistently achieves customer satisfaction with existing clients/partners

• Responsible for CRM orientation/probation, evaluations, productivity and progressions of sales force within the local branch

• Ensures recruitment of qualified sales staff and participates in the hiring process

• Sets and manages performance goals, quotas and career paths for self and for direct reports

• Collaborates and strategizes with DOO for growth opportunities and focus

• Leads networking and relationship building efforts with referral sources, potential referral sources and Director of Nursing (DON)

• Plans/participates in weekly, quarterly and annual sales meetings

• Reviews daily/weekly/monthly sales numbers using appropriate technology and acts upon data

• Participates in the Performance Improvement process especially the Annual Program Evaluation as regards strategic planning and the business plan

• Develops an Annual Business Plan for the branch office in collaboration with the DOO

• Submits reports/documentation within required timeframes

• Maintains confidentiality of agency, employee and patient matters

• Creates and disseminates sales collaterals after educating staff

• Promotes the Agency mission, vision, goals, and philosophy within the community

• Performs other duties as assigned

Required Skills/Abilities/Knowledge:

• Excellent verbal and written communication skills required

• Able to communicate effectively with all levels of authority

• Computer knowledge (preferred)

• Able to function independently, problem solve to help move the area forward in the market

• Able to lead staff during high growth mode and bring team to maximum potential

• Able to handle stressful situations and deadlines

• Knowledge of home care reimbursement and Medicare/Medicaid/insurance criteria required

• Knowledge of other providers in the region and their reimbursement

• Proven performance as a sales leader and team builder