About the role
<p>D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.</p><p>We are proud to deliver innovative and high-quality services and solutions to a wide range of industry-leading clients. By building strong relationships and trusted partnerships within the IT community, we help our customers optimize IT productivity and contribute to the overall success and value of their business.</p><p>We are interested in speaking with dedicated, flexible, and solution-oriented professionals who would like to become part of a dynamic, growing, and international organization. We focus on creating value wherever IT matters. Join us!</p><p><strong>Responsibilities</strong></p><ul><li>Provide 2nd level technical support for IT systems, infrastructure, applications, and end-user environments.</li><li>Troubleshoot, analyze, and resolve incidents related to Windows systems, servers, endpoints, networks, and business applications.</li><li>Support the installation, configuration, maintenance, and administration of desktops, laptops, servers, and other IT equipment.</li><li>Manage and support Microsoft 365, Active Directory, Azure AD, endpoint management tools, and related enterprise services.</li><li>Participate in IT infrastructure projects, including system upgrades, migrations, hardware refreshes, software rollouts, and process improvements.</li><li>Evaluate, design, and implement IT solutions according to business needs and internal standards.</li><li>Advise internal stakeholders on IT solutions, equipment, system integration, and technical requirements.</li><li>Develop, implement, and maintain IT standards, documentation, procedures, and knowledge base articles.</li><li>Collaborate with local and global IT teams, business stakeholders, vendors, and external service providers.</li><li>Act as an escalation point for more complex technical issues and support continuous improvement within the IT environment.</li><li>Provide remote support for systems, applications, and IT installations across different locations when required.</li></ul>