Sr. Support Technician

Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare’s most complex challenges.

MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions. MMIT’s product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence.

In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers—Evaluate, Citeline, Panalgo and The Dedham Group—to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey.

The guiding principles for success at Norstella:

01:  Bold, Passionate, Mission-First 

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.  

02:  Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.  

03:  Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.

04:  Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05:  Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking

Team Overview:

The Network Operations team deploys and maintains systems, hardware, software, and technology for all business units.

Position Description:

Provide advanced end user support, design and implement solutions based on team and end user feedback.

To succeed in this role, you will:

• Identify and implement new technologies for automation of manual tasks
• Identify trends in common issues and offer suggestions for mitigation
• Support integration following corporate acquisitions
• Propose solutions to address complex problems
• Be an escalation point for junior team members
• Help to train and mentor junior team members
• Work closely with internal stakeholders and third-party vendors to complete projects
• Maintain a learning mindset

Requirements

• Microsoft Windows/macOS
• Microsoft 365 Platform (Exchange, Teams, OneDrive, SharePoint, etc)
• Azure Platform (Azure AD, Azure Virtual Desktop, Intune, etc)
• Service Desk Implementation and Management
• MDM Platform Management
• Process Improvement and Automation
• Create Detailed Documentation, Provide Clear and Effective Communication
• Maintain Knowledge Base, Both for Internal Use (Teammates) and External Use (End Users)

Benefits

• Medical and prescription drug benefits
• Health savings accounts or flexible spending accounts
• Dental plans and vision benefits
• Basic life and AD&D Benefits
• 401k retireme