Customer Success Manager

<p><strong data-start="560" data-end="588">*** Hybrid Work Environment:</strong> We believe in the value of in-person collaboration. This role requires team members to work from our Chicago office two days per week, with the flexibility to work remotely on other days ***</p> <h1><strong>Your mission</strong></h1> <p>Join <strong>SPARETECH</strong> as we continue our successful expansion into the U.S. market! As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH.</p> <h1><strong>Key Responsibilities</strong></h1> <ul> <li><strong>Post-Sales Leadership</strong>: Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation.</li> <li><strong>Customer Health &amp; Satisfaction</strong>: Proactively monitor client engagement, track key success metrics, and resolve any issues that arise. Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels.</li> <li><strong>Growth &amp; Retention Strategy</strong>: Identify and capitalize on opportunities for renewals, upsells, and cross-sell strategies. Leverage client insights to propose growth initiatives that align with customer goals.</li> <li><strong>Relationship Building</strong>: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes.</li> <li><strong>Pre-Sales Expertise</strong>: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product’s potential impact.</li> </ul> <h1><strong>What You Bring</strong></h1> <ul> <li>1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments.</li> <li>Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention.</li> <li>Strong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels.&l