Manager 1, Credit & Collections - Commercial

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the overall management of the Credit & Collections department, which includes developing and improving the operational goals of the department. Manages teams of representatives who are responsible for credit, collection, fraud, and/or vendor operations. Handles hiring, training, and development of staff. Responsible for coaching, inspiring, motivating, guiding, and developing a team. Regularly directs the work of at least two or more full-time employees or their equivalent.

Job Description

Core Responsibilities

• Reviews collection reports to ascertain the effectiveness of collections tactics and strategies.
• Develops and implements performance metrics for all functions. 
• Acts as direct contact with vendors, and collection agencies to manage the overall business relationship.
• Develops, evaluates, and implements performance metrics for functions supervised.
• Measures and analyzes actual performance and implements changes to improve team performance.
• Provides training and education to Supervisors, exempt, and non-exempt employees on metrics and tools to improve financial performance. 
• Promotes positive employee relations by fostering a team environment of open communication, approachability and fair and consistent treatment of all employees within a workforce dedicated to inclusion and advocacy of the company.
• Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
• Works cross-functionally with other areas to ensure consistent business operations and vendor processes.
• Prepares activity reports, financial forecasts, and reports required by regulatory agencies. 
• Evaluates the effectiveness of current collection and fraud policies and procedures. 
• Reviews analysis of activities, costs, and operations; forecasts data to determine department or division progress toward stated goals and objectives. 
• Plans and organizes workflow strategy for non-pay and collection procedures. 
• Monitors and develops projects and action plans. 
• Oversees invoicing from vendor ensuring timely payments and resolution of field issues. 
• Consistent exercise of independent judgment and discretion in matters of significance. 
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. 
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Skills

Leadership, Strategic Objectives, Team Performance

Compensation

National Pay Range: $68,193.62 USD-$159,828.79 USD Illinois Pay Range: $72,455.72 USD - $140,649.33 USD Colorado Pay