Regional Multi-Family (Affordable) Operations Manager

We’re seeking a dynamic, experienced Regional Operations Manager to oversee a portfolio of diverse communities, including affordable, conventional, and student housing. At Wendover, you’ll lead with care, develop high-performing teams, and deliver exceptional outcomes for our residents, associates, and stakeholders, leading the way with our Wendover values and standards.

Your Impact – In Partnership with the Head of Asset Management

As a proactive leader who thrives in a fast-paced, people-centered environment, you bring strong business acumen, excellent communication skills, and a collaborative spirit. You’re passionate about building inclusive, high-performing teams—and you lead with ownership, integrity, and heart.

Your Responsibilities as a Wendover Regional Operations Manager

Team Leadership

• Recruit, lead, and retain service-driven, results-oriented community teams
• Deliver frequent coaching, feedback, and mentorship that drives growth, performance and value
• Conduct consistent performance feedback with clarity, fairness, and alignment to Wendover’s culture
• Foster a shared responsibility environment where diverse voices and collaboration thrive

Financial & Business Management

• Drive full financial performance of your portfolio
• Lead budgeting, forecasting, and capital planning processes
• Monitor financial results, analyze variances, and implement cost-saving strategies
• Champion operational efficiencies and process improvements across communities

Property & Asset Oversight

• Conduct regular site inspections and ensure adherence to company standards
• Oversee maintenance, make-ready, preventative maintenance and capital programs
• Ensure forward-looking occupancy, leasing, and turnover strategies are in place and executed upon
• Audit lease files, vendor contracts, and compliance documents regularly

Resident Experience & Service Excellence

• Ensure outstanding customer service to residents, vendors, investors, and partners
• Support timely responses to resident requests and oversee resolution of service issues
• Champion community-wide programs and events that reflect Wendover’s mission

Compliance, Safety & Risk Management

• Ensure full compliance with all safety, regulatory, and Fair Housing requirements
• Maintain accurate documentation, inspection readiness, and risk mitigation protocols
• Uphold zero lost-time accident standards and model safety-first leadership
• Solid experience in Affordable Tax Credit who can confidently review work and share their knowledge through training

Compensation includes competitive base pay and quarterly performance-based bonuses!

Requirements

What You Bring

• Bachelor’s degree required; degree in Business, Management, or related field preferred
• Property management designation strongly preferred (CAM, CAPS, or CPM)
• Minimum 3 years of multi-site leadership experience in property management
• Strong LIHTC (Low-Income Housing Tax Credit) knowledge required
• Proven ability to manage budgets, occupancy, compliance, and vendor relationships
• Proficient in Microsoft Office, property management software, and social media platforms
• Strong interpersonal and presentation skills with a polished, professional presence
• Highly organized with strong time management abilities
• A service-first mindset and the ability to collaborate across departments
• A strong sense of pride in your work and a heart for service
• A keen eye for detail and a proactive mindset toward compliance, safety and presentation
• Promote a collaborative culture rooted in purpose, care and opportunity

We rise together” isn’t just something we say—it’s how we work. At Wendover, we empower our team members to grow, lead, and make a lasting difference.

Working Conditions & Expectations

·         Frequent interaction with residents, teammates, vendors, and prospects in-person, by phone, and via email or text

·         Position requires walking the property regularly, entering units, and supporting team members across the leasing office and community spaces

·         May involve lifting marketing materials or light office supplies (up to 25 lbs.)

·         Dress code is professional and consistent with Wendover’s polished, approachable brand

·         Must maintain confidentiality, discretion, and professionali