Senior Manager, Command Center (Information Security Office)

Senior Manager, Command Center (Information Security Office)

In a Senior Manager, Command Center role at Capital One, you will work closely within our cyber security team, and with extended technical teams to manage and improve the Cyber Security Posture of our division, using our business management framework as part of the Financial Services Information Security Office (ISO) Command Center.

We are seeking a dedicated and disciplined cyber professional, who excels in a team environment, displays strong leadership skills, and motivates others. They must be proficient in managing and directing their own work independently, while influencing partners across the company and across multiple levels of the organization. This person will have excellent communication skills, attention to detail, strong analytical skills, the ability to quickly adapt to change, and be self motivated. As a part of the Financial Services Information Security Office Command Center, you will have the opportunity to work with cross functional teams. You will do this in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes strategic thinking, and supports continuous learning and growth.

Responsibilities include:

• Act as a central Information Security point of contact for the Financial Services line of business

• Serve as an expert in Capital One’s Information Security capabilities, solutions, policies, procedures and standards

• Influence customers to leverage security capabilities and solutions to shift and integrate security to the left in the development processes

• Escalate and manage cyber security risk

• Provide ad hoc support on special Information Security hot topics for the business

• Be the cyber subject matter expert that will manage, coach, and guide our team to incorporate process engineering and improvement into our daily operations and in line with our strategic direction. Must be comfortable learning and working in supporting applications, such as JIRA, Confluence, and Tableau, and become the functional SME to teach the team how to use the applications effectively.

• Lead and collaborate with various teams to drive the execution to improve, create, and validate requirements, processes, controls, and metrics to measure process efficiency and effectiveness. Will drive the projects end to end, which may include the creation and maintenance of formal process documents (e.g. procedures and diagrams), and supporting artifacts. 

• Proficiently tailor verbal and written communications to the audience’s needs and levels. Articulate our program’s strategy, processes and its intent, inputs and outputs, related failure modes, and measurements when representing the department in projects, meetings, reports, and communications.

• Manage the issue resolution process by proactively identifying and mitigating risk related to the delivery of the projects and program. Resolve complex problems, where expertise is required to interpret against policies, guidelines, requirements or processes; escalate breakdowns in the process by asking probing questions and identify and involve the right stakeholders to correct breakdowns. 

• Provide regular updates to executive leadership with your line of business on the overall Information Security health and risk environment

• Work with line of business leadership to anticipate their objectives and needs to better serve the line of business

About You:

• You have a desire to work in a very fast moving, forward leaning, and modern computing environment

• You have a deep passion for Securing modern computing platforms

• You have a strong desire to continually learn about new technologies

• You possess strong conceptual thinking and communication skills

• You are able to work well under minimal supervision

• You are a demonstrated leader with team-oriented interpersonal skills and the ability to interface effectively with a broad range of people and roles, including upper management, IT leaders, and technology vendors

• You maintain calmness and clarity of thought under pressure and ability to maintain confidentiality

• You have a deep understanding of strategic business objectives and the ability to drive results toward those objectives

Basic Qualifications:

• High School Diploma, GED or equivalent certification