GSOC Associate Watch Officer

Division or Field Office:

Office Of The President

Department of Position: Crisis Prevention & Mgmt Dept 

Work from:

Home Office, Erie PA  Salary Range:

$49,340.00 - $78,815.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
   

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

 

Position Summary

Under the guidance and support of Senior GSOC Watch Officer and/or GSOC Watch Officer, maintains and operates 24 hours/7 days a week security and fire/life safety Global Security Operations Center (GSOC). Operates and monitors ERIE's critical technical security and fire/life safety systems for the home office complex and designated field offices. Provides limited system support with the daily operation and maintenance of all the involved GSOC systems.

 

• The successful candidate will work from the Home Office, Erie PA.
• This is a third shift position.  After the initial training period the successful candidate(s) will be working 11pm – 7am with rotating days off.

Duties and Responsibilities

• Functions as an Associate Watch Officer of the licensed 24 hours/ 7 days a week GSOC for fire and security alarms for the Home Office complex and designated field and remote offices. Follows established protocols, operational procedures, and guidelines for alarm responses under the guidance/direction of a Senior GSOC Watch Officer and/or Watch Officer. Dispatches both internal security officers and responding external emergency agencies for fire and security alarms. Responsible for initiating in-house notifications to required emergency responder(s) and involved management personnel.
• With the assistance of GSOC leadership, develops an understanding of the established guidelines and procedures, actively operates and monitors The ERIE's digital video surveillance CCTV system. Engages proactive security principles to utilize the CCTV system to enhance the overall safety, security, and protection of The ERIE's employees and its assets.
• Acts in accordance with operational procedures and protocols actively operates and monitors The ERIE's card access/security system for access control and security alarm monitoring for the Home Office and designated Field Offices.
• Provides real time intelligence regarding event escalation and/