Store Assistant Manager

Description

This role operates in our Hopefully Yours Thrift Store. The Store Assistant Manager supports the mission of the organization – empowering people to reach individual achievement across the spectrum of life. If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As an integral part of the Imagine the Possibilities team, you will assist us in delivering exceptional customer service, maintaining store presentation and organization, and supporting the sales and operational functions to achieve the store’s goals.

Store Assistant Managers provide leadership to a team who is laser-focused on providing the best care possible. Within the team, you’ll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you’ll be responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. 

What Winning Looks Like:

While it’s not a competition, we do recognize that each person wants to ‘win’ at life; and you’re a central part of someone else’s wins – as well as your own! In this role, you’ll be responsible to: 

• Customer Service, which will include:
  • Ensure a quality experience for customers, volunteers, persons served, and donors by promoting positive interactions and maintaining a clean store. 
  • Promote healthy relationships between staff, donors, volunteers, and customers to create a favorable workplace and improve store culture. 
  • Maintain appropriate communication with others to ensure successful interactions. 
  • Resolve customer complaints and escalate when necessary.
• Sales and Performance: 
  • Utilize volunteers to the best of our ability to keep operational costs to a minimum. 
  • Implement and oversee sound financial practices regarding the store to reduce the risk of loss.
  • Oversee cash handling, register reconciliations, and bank deposits. 
  • Ensure compliance with financial and loss prevention policies. 
  • Support the achievement of sales goals and key performance indicators (KPIs). 
• Inventory and Merchandising: 
  • Oversee inventory control, including receiving, stocking, and shrink prevention. 
  • Ensure accurate product pricing and signage. 
  • Maintain store presentation and merchandising standards. 
• Donations:
  • Safely operate a company vehicle to pick up and transport donated goods from various locations to the store, following all traffic laws and company safety procedures. 
  • Load and unload donations, ensuring proper handling of items to prevent damage. 
  • Maintain accurate donation records and provide courteous service to donors during pick up. 
• Coordinate and oversee staffing: 
  • Schedule staff effectively. 
  • Hire store staff as needed. 
  • Provide orientation and ongoing training for staff. Ensure timely documentation of new staff training/orientation.
• Supervise personnel:
  • Schedule and notify staff of required agency trainings. 
  • Conduct regular staff meetings and provide documentation of information covered.
  • Complete relevant timely documentation of promotions, meetings, disciplines, etc. of staff. 
  • Perform evaluations for Store Associates within one month of the due date.
  • Fill in for staff when coverage is short.

Know We’re For You:

We know finding the right opportunity can be tricky – that’s why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you’ll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you’ll have access to: 

• Competitive Wages: The base pay is $17/hour. With education and experience, you could start out making more than that.
• Flexible Scheduling: We’re a 24/7 service provider, so we have all sorts of opportunities that will fit your schedule. 
• b We all deserve a break now and then – don’t feel bad about taking time for you. 
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. 
• Comprehensive