People Solutions Associate

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa’s People Shared Services team supports more than 20,000 employees globally across multiple locations and geographies and play a critical role in ensuring a best-in-class employee experience. The Associate Analyst role will be primarily responsible for processing employee data changes, program support and execution of task, Verification of Employment request, employee file record management and assisting with other queries related to employee data accuracy.

Our team partners closely with our Centers of Excellence teams, fostering a culture of continuous improvement while guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals. 

This role reports to the Manager, People Shared Services.

Key areas of responsibility:

• Will assist in supporting global programs/processes such as Timely Termination Processing, HR Privileged Access Assignments, Team Reporting and Audit controls

• Work to analyze and resolve queries for both simple to medium complexity data processing request as it relates to employee transfers, terminations, personal demographic updates, VOE’s and other inquiries from People Managers, Business Partners, employees, internal COE’s and vendors

• Make appropriate adjustments per the request and communicating progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills

• Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools (Smart Recruiters, ADP, Guardian etc.) effectively to research and assess next steps and accurate resolutions

• Supports cyclical HR events that impact employees (i.e., Annual Review/Promotions)

• Updates and improves the knowledge repository to enable team to take ownership of a higher percentage of inbound inquiries. Actively identifies opportunities for educating team.

• Assist in making recommendation related to training documentation and gaps

• Establish and maintain collaborative and respectful partnerships with our COE’s in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience

• Be flexible and able to handle unexpected transactions and service requests

• Maintain discretion and adhere to strict confidentiality standards

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
•Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:
• 2 or more years of work experience
• General knowledge of HR functional policies and practices within a Global Shared Services model
• Familiar with the utilization and management of enterprise level systems such as Workday, ADP, PeopleSoft and ServiceNow, other comparable software tools acceptable
• Able to work in a fast paced/high volume environment with a focus on QA and meeting established KPIs/SLAs
• Collaborative style and a good team player with a strong customer centered mind-set that focusses on employee experience and continuous improvement for all processes
• Strong communicator who can deliver easily understandable resolutions to employees and internal teams in common/natural language
• Proficient in Microsoft Office products (PP Presentations, Excel Pivots, VLOOKUP’s, Power BI etc)
• Able to work Monday – Friday and be available for meetings with teams in the US, APAC, CEMEA & Europe when required

Additional Information

Work Ho