Energy Assistance Worker (Bilingual, Spanish) - Philadelphia County Assistance Office
Commonwealth of PennsylvaniaAbout the role
Posting number: CSSC-2026-55972-44680
Department: Department of Human Services
Division: HS Phila CAO LIHEAP
Job classification: Energy Assistance Worker
Posting type: SCSC E&T Vacancy
Categories: Social Services, Customer Service, Office and Administrative Support
Summary
Are you able to read, write, and speak in Spanish? Do you want to begin a rewarding career in public service by helping families living on low incomes pay their heating bills? Join the Office of Income Maintenance, Philadelphia County Assistance Office as an Energy Assistance Worker. These full-time, seasonal positions communicate directly with customers and complete key processes for the Low Income Home Energy Assistance Program (LIHEAP).
Your work will help Pennsylvania residents stay warm this winter and provide a critical connection to our Spanish-speaking customers. Apply now for the opportunity to grow your communication and organizational skills while serving the public!
Examples of duties
This position is responsible for serving customers who apply for LIHEAP by reviewing applications, gathering information, and ensuring program rules are followed. Success relies the ability to communicate effectively with staff, customers, and the public in both English and Spanish, as well as interact objectively and with sensitivity in stressful or difficult situations. As an Energy Assistance Worker, you will perform the following duties:
- Application Review: Interview customers, review data, complete forms, and use the approved method of calculating income that helps each customer the most
- Bilingual Accessibility: Communicate effectively with customers in Spanish both verbally and in writing; interpret and translate mail, documents, and agency forms
- Eligibility Decisions: Evaluate customer information, decide whether assistance can be approved, and send notices requesting additional information or informing customers of a final decision
- Processing and Follow-through: Follow procedures to support timely action on each case; attend all hearings to ensure benefits are properly processed and issued
- Record Maintenance: Complete reports and data entry; ensure case records and files are accurate and orderly
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- This is a full-time, seasonal position that typically runs for six to eight months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time. Specific telework schedule details will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Two years of experience in general office work which included interviewing the public; or
- Any equivalent combination of experience and training.
Other Requirements:
- This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligi
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