Patch Management Governance – Analyst - Assistant Vice President

Job Description:

Job Title Patch Management Governance – Analyst

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

The Technology, Data, and Innovation (TDI) Operations Management (OM) objective is to safeguard the Bank’s Production Information Technology (IT) Services with impartiality and integrity by ensuring risks to the stability and integrity of the Bank are identified, made transparent, and appropriately managed. We provide impartial, data driven services that aid in the effective pro-active mitigation and management of risks to production services. In the event production impact occurs, restore services in a safe and timely manner, ensuring actions to prevent recurrence are identified and taken.

As part of the TDI OM Patch Management team, you will undertake analytical, governance, and advisory duties relating to the Bank’s Patch Management compliance processes and governance activities for technologies such as OS, Databases, Hardware, Middleware, etc., as well as provides specialist, independent governance and reporting services for a defined subset of on-boarded Asset Types within the Patch Management scope.

On behalf of the associated Technology Owners, the GTI Central Patch Management Function offers and undertakes Patch Management reporting and governance services for a define set of on-boarded IT Asset Types.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Assisting Technology units to be compliant with the Patch Management KOD and exceed Key Performance Indicators (KPIs): You will be required to work closely with technology units to ensure accurate, complete, and consistent patch reporting is established, sustained and timely and regularly provided, involved in helping ensure that established KPIs are being met or exceeded by these technology units and assisting the technology owners in the identification, tracking and remediation of issues that are negatively impacting KPIs, and assist the technology units in the identification of efficiency improvements that can contribute towards improving the rate, success and consistency of the patching undertaken by the technology units

• Establishing and operating new governance procedures and controls: This will involve establishing and being involved in the effective and consistent operation of both new and enhanced sustainable patch management governance processes, solutions and capabilities that ensure the Bank is able to manage compliance effectively and demonstrably to the Patch Management requirements by the ‘technology owners’ (that are responsible for the attainment, testing, deployment and verification of patches to their related assets)

• Audit Remediation: You will be required to have ownership and/or participate extensively in audit remediation and compliance related activities relating to the robust governance of the Patch Management process, which may include, but not limited to: The identification and establishment of new or enhanced KPIs and related IT risk/senior management reporting, the establishment of new and/or enhanced governance capabilities and associated reporting, the onboarding of additional and/or new technologies into the reporting and governance services of the centralized GTI Patch Management function, and the creation of new or enhanced patch management standards and guidelines

• Documentation and training materials: You will have a responsibility for maintaining working instruction documentation and user training materials and will be expected to identify update requirements and ensure such updates are agreed and applied

Skills You’ll Need

• Extensive overall industry experience with moderate experience working in large scale technology programs / Operations teams with a range of stakeholders simultaneously with limited supervision and guidance

• Experience in undertaking risk management activities e.g. operating/performing control governance duties, identifying new risks etc.

• Knowledge of various IT project methodologies and life cycles (Information Technology Infrastructure Library and software development life cycle)

• Awarenes