Call Center Representative - Part-Time Temporary

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

POSITION SUMMARY

More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development. 

A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.

Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

WE OFFER

• Participation in a 401k plan

• Accrued sick and family care leave per pay period

• Flexible work schedule

• All necessary equipment provided

PAY AND WORK SCHEDULE:

• This role is virtual, ability to work remotely 

• Flexible Work Schedule

• Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM

• A minimum of 12 hours per week, up to a maximum of 26 hours per week with a minimum 4-hour shift (i.e., 4 consecutive hours) on Mondays required

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING

• Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.

• Building genuine connections with customers and being a great ambassador for the Duke Energy brand.

• Use professional judgement and escalate customer issues/concerns to management when appropriate.

• Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS

• High school diploma or GED completed at time of application submission

DESIRED QUALIFICATIONS

• Experience providing customer service support for Duke Energy

• Experience working as an Escalation’s Agent for Duke Energy

• Ability to work a flexible schedule.

• Some college or college degree.

• One year call center or customer service experience preferred.

• Willingness to work in an environment that requires 100% phone-based customer interaction.  

• Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.

• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

WORKING CONDITIONS

• Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.

• All new hires are required to have access to reliable high-speed internet and a quiet work environment.

• Required 30-day break within 12 months.

WHAT TO EXPECT:  STEPS IN DUKE ENERGY’S HIRING PROCESS

• Duke Energy Hiring Process

• Duke Energy Customer Care Assessment – required time sensitive/completion of online test

• Please note: the assessment includes a video introduction. You will need access to a camera.  Please make sure your camera is working prior to the start of the assessment.

• If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

• Candidates who accept the employment offer will be required to complete and pass a Duke Energy background che