DevOps Engineer, E-Commerce

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 

Job Title: DevOps Engineer, E-Commerce

Reports to:  Global DevOps Manager

Location:  Flagstaff, AZ

The Role

Deckers is looking for a DevOps Engineer to support our teams building scalable technology solutions in support of our global E-Commerce business. The DevOps Engineer role will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost- effective DevOps technology solutions that will help promote business growth and better internal customer service.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

• Support E-Commerce Global DevOps infrastructure providing support to Deckers Global structure during regional working hours.
• Maintain and administer E-Commerce SDLC standards on related environments including cloud based, on-premise solutions, and PAAS/SAAS applications software.
• Diagnose, troubleshoot, and resolve connectivity, application, hardware, software, or other network and application problems, providing fixes to applicable systems.
• Plan, coordinate, and implement application and network security measures to protect Decker’s data, software, and hardware.
• Configure, monitor, and maintain Ecomm applications including: Fastly CDN, Atlassian product suite, Gitlab, SalesForce Commerce Cloud, Vercel, DNS, SSL, Datadog and Splunk.
• Monitor E-commerce network and application performance using current data mining solutions utilizing API’s and synthetic testing to provide data and analysis, configuration of alarms and escalation paths.
• Use Cloud based DevOps platforms, tools, and skillsets such as AWS, RUST, & Terraform to develop pipelines and improve applications best practices like security.
• Analyze website and RUM performance data, building dashboards and analytics to monitor and support E-Commerce team SLA’s.
• Recommend changes to improve processes, systems, and ecommerce designs, determine hardware and software requirements related to such changes.
• Setup and train new users on Decker’s enterprise systems use.
• Coordinate with vendors and company personnel to support tools and users.
• Perform routine application startup and shutdown procedures maintaining change control/log records.
• Participate in 24/7 on-call rotation schedule for Global E-Commerce support.
• Creating self-service documentation for projects, users, and team members, i.e. FAQ documents or technical documentation and diagraming for IT OPS department.

Who You Are

• Proficiency in analyzing HTTP headers, troubleshooting website and network traffic flows.
• Proficiency with supporting modern desktop operating systems including both Windows and Mac OS.
• Familiarity with ITIL work-flow and processes, SDLC, CICD and other DevOps processes.
• Familiarity with security best practices, VPN’s, SSO, PCI, PII, Identity Management and MFA.
• Familiarity with E-Commerce concepts such as Content Delivery Networks, Agile development processes, Web dev platforms including SalesForce
• Good Interpersonal Skills, team-working attitude, takes initiative and very proactive in solving problems and providing best solutions.
• Resolving escalated tickets related to E-Commerce performance or delivery problems and creating Root Cause Analysis (RCA) document on severe issues.
• Bonus: Knowledge and experience on DevOps concepts, tools and technologies like Fastly, Gitlab, WAF Security, Jenkins, Terraform, Ansible, RUST, Javascript, VSphere.

We’d love to hear from people with

• College Degree in Information Technology Systems or related fields including: Information Systems Design, Computer Science, Mathematics.
• 2-3 years working as a System Administrator or DevOps engineer supporting software/application development teams
• Experience working with Windows Server, Mac, and or Linux/Unix environments.
• Proficiency with one of the following - Java, PowerShell, JSON scripting, other