Tech Business Partner

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

About the role

The Tech Business Partner will serve as the point of contact for key accounts, working closely with clients to understand their technology needs and providing tailored solutions that align with their business objectives. This role is designed for a technology professional who is passionate about retail systems, technology solutions and understands the unique needs of the sales operations.  The ideal candidate will serve as the bridge between our top 5 Sales accounts and technology teams, ensuring that the solutions we offer align with business objectives and drive measurable outcomes.

This role involves building and nurturing long-term relationships with key sales account teams, ensuring the successful implementation and optimization of our technology and data solutions. The ideal candidate will possess strong technical expertise, retail systems/data/insights and a deep understanding of the retail sector.

Key responsibilities:

• Customer Relationship Management:

  • Develop and maintain strong, long-term relationships with retail accounts, acting as the point of contact for tech-related needs and inquiries.

  • Cross functional collaboration: Work closely with dev, sales and customer support teams to ensure alignment and deliver an outstanding experience

  • Consultancy: Understand business goals and challenges to recommend tailored technology solutions that optimize retail operations, improve customer experiences and enhance overall efficiency.

• Market Insights: Stay informed about trends in CPG technology and competitive offerings to offer the most relevant and innovative solutions

• Solution Development: 

  • Collaborate with internal teams to design, recommend, and implement technology solutions that address client pain points, improve efficiency, and enhance the retail experience.

• Product Expertise:

  • Serve as a subject matter expert on our technology products and solutions, providing guidance on how these can be leveraged to achieve client success in the retail consumer goods industry

• Technical, Operational, and Training Support:

  • Conduct training sessions for sales account teams on the use and benefits of our technology ensuring they maximize the value of the solutions provided.

  • Identify opportunities to expand existing tech products by introducing new technology solutions and services that align with internal customer’s evolving needs

  • Provide ongoing technical support to clients, addressing any issues or concerns related to the technology solutions, and ensuring swift resolution.

• Project Management:

  • Oversee project timelines, budgets and resources to ensure that technology implementations are delivered on time and within scope

• Reporting & Documentation: 

  • Maintain accurate records of project progress, and performance metrics. Provide regular status updates and performance reports to business management and internal teams.

  • Track the success of technology solutions post-implementation, collecting feedback and data to demonstrate ROI and continuously improve service offerings

Why You?

Basic Qualifications:

• 5+ years of experience in technology solutions, retail account management, or relationship management, preferably within CPG industry

• Bachelor’s degree in Business, Information Technology, Engineering or a related field

• Experience with enterprise level retail technology systems and integrations

• Knowledge of emerging trends in retail technology

• Familiarity with retail analytics, customer engagement tools and omnichannel strategies

• Brilliant communicator with strong oral, written and presentation skills combined with the ability to guide group discussions and explain complex solutions

• Skilled in presenting to business stakeholders and business leads, influencing strategic decisions

• Experience translating bu