Director I - Safety Quality Patient Experience

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Director I - Safety Quality Patient Experience

                        

Location

Medina

                    

Facility

Medina Hospital

                     

Department

Office of SQPE South-Clinical and Operational Improvement

                      

Job Code

T97905

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. As a proud recipient of the Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award, Medina Hospital is known for its excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital has also been recognized for its commitment to creating a positive environment that empowers and engages staff by the American Nurses Credentialing Center. Here, you can build a rewarding, lifelong career while receiving endless support and encouragement.

The Director of Safety, Quality, and Patient Experience (SQPE) provides strategic and operational leadership for safety, quality, and patient experience initiatives within the assigned hospital(s). As a member of the local leadership team, this role partners closely with operational, clinical, and administrative leaders to address facility-specific challenges while advancing Cleveland Clinic’s commitment to delivering exceptional patient care. The Director ensures compliance with regulatory, accreditation, governance, and reporting requirements and leads programs that support the STEEEP framework—Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered care. Responsibilities include overseeing local SQPE teams, driving performance improvement initiatives, fostering a culture of safety and high reliability, and ensuring consistent application of quality assurance and improvement methodologies. This leader collaborates extensively with experts across nursing quality, accreditation, infection prevention, environmental health and safety, radiation safety, patient safety, and other disciplines to promote organizational excellence and continuous improvement in patient outcomes, caregiver engagement, and patient experience.

A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm but may extend from 8:00am to 8:00pm if necessary.

A caregiver who excels in this role will:  

• Collaborate with leadership and support teams to develop and maintain an integrated quality plan to achieve safety, quality and patient experience goals.  

• Act as an accountable partner for all clinical areas within their areas of responsibility  

• Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience.  

• Support the medical staff peer review and committees for quality improvement.  

• Ensure ongoing professional practice evaluation and focused evaluations are conducted thoroughly and justly.  

• Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects.  

• Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations.  

• Act as the local leader with the infection prevention department to reduce infections.  

• Measure and analyze data reflecting processes and outcomes prioritized by the hospital and Clinical Transformation Leadership Team.  

• Act as the local expert in safety and quality performance for the hospital.  

• Facilitate dashboard reviews, data analysis and decision-making from data.  

• Identify and address root causes to lead to sustainable improvement.  

• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model. 

• Coach others to improve organizational capacity for improvement.