Compliance Operations Senior Manager

Why Us?

We want the best and brightest people to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.

Job Description Summary

The Manager Compliance Operations is responsible for leading the development and execution of the department’s compliance training program at both the strategic and tactical level. This role is responsible for developing the annual training, communications plan, creating/updating communications, training materials and resources, with the assistance of applicable Corporate Compliance Business Partners, and conducting live and virtual training. This role is also responsible for the management and updating of the compliance policy portfolio in coordination with Corporate Compliance Business Partners, Legal and business stakeholders.

Job Description

Essential Functions

• Compliance Training
  • Develop, implement and maintain Compliance Training Plan including development of role-based curricula, training assignment criteria, and training completion deadlines ensuring content is engaging, aligned with business needs, and accessible across roles and geographies.
  • Translate regulatory and policy requirements into clear, engaging, and actionable training content.
  • Partner with internal SMEs (e.g., Legal, Commercial) to ensure training is current, accurate, and aligned to business needs.
  • Coordinate development and review of compliance training materials; communicate training requirements to third-party vendor(s) supporting Compliance training activities.
  • Collaborate with company Learning Management System (LMS) Training team to design, develop, and deliver compliance training programs for field and corporate teams (live, virtual, and e-learning).
  • Communicate to business leadership timelines for training completion (as needed).
  • Engage and manage vendors hired to translate training materials into different languages as needed.
  • Monitor training effectiveness through assessments, feedback, and metrics to drive continuous improvement.
  • Support the development of onboarding programs and targeted refresher trainings for key functions and risk areas.

• Compliance Policies, Procedures and Other Guidance Documents
  • Own and drive the lifecycle of compliance-related policies — from drafting and coordinating stakeholder review, to publishing, communicating, and tracking attestations
  • Collaborate with stakeholders to ensure policies are practical, well-communicated, and embedded into business processes
  • Oversee policy distribution and attestation processes, working closely with vendors or internal tools
  • Identify gaps in existing Compliance and other functional policies and procedures on ongoing basis.
  • Ensure periodic review of existing Compliance policies and procedures and manage needed updates and roll-out of updated policies and procedures, including training and certification.
  • Provide oversight of applicable other departmental policies and procedures
  • Manage and maintain Compliance Department policies and Frequently Asked Questions (FAQs) documents for functional support.
  • Collaborate with the Compliance Business Partners to provide guidance to business stakeholders on questions received about policies and procedures.

• Compliance Communication
   
  • Drive, design and implement multi-channel communication plans to increase awareness and understanding of compliance priorities across the organization
  • Develop clear, professional, and engaging communications (email, intranet, newsletters, training promos) that reinforce key compliance topics and initiatives
  • Support compliance awareness campaigns, including Corporate Compliance & Ethics Week initiatives
  • Create PowerPoint slides, reports and other messaging for the Management Compliance Committee.
  • Assist in the maintenance of Compliance content on both the public website, as well as the Intranet page.
  • Raise awareness of the Compliance program and foster department and organization-wide accountability for compliance

• Integrity & Compliance Program Administration
  • Support compliance team with operational services for the business
  • Oversee, monitor and support the Integri