Senior Security Operations Center Analyst

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: Security Operations Center Analyst

Job Type: Full-Time, 2 days on (08.00 PDT AM - 08.00 PDT PM) 2 days off

Location: Belmont, CA

Department: Security
 

This is a great opportunity to work at a rapidly growing, market leading Unified Communications as-a-service company. RingCentral provides Voice-over-IP (VoIP), hosted PBX, voicemail, SMS, e-fax, and HD video meeting solutions for business.

About this role: 

As a SOC Analyst at RingCentral, your primary responsibilities are to implement a comprehensive security monitoring, incident response and threat intelligence program for RingCentral’s global cloud service, corporate and development environments. You will also be collaboratively providing feedback to improve security operations processes, generating actionable analysis and threat intelligence from tools, logs, and other data sources, ensuring strong documentation is in place to support ongoing SOC activities, and reporting your observations to other Security, Operations and IT personnel.

Job Description:

• Have proven skills in application security, security monitoring, incident response and intrusion analysis

• Have strong knowledge of the diverse methods and technologies used to attack web/mobile/desktop applications, SaaS infrastructure, and data

• Think critically, work well under pressure, and possess strong analytical, written, verbal, and interpersonal skills

• Demonstrated track record of quality processes in candidate’s work history

• Be strongly self-motivated with an aptitude for both individual and team-oriented work

• Have experience following and refining standard operating procedures and playbooks

Responsibilities:

• Monitor security events, analyze and investigate alarms, and maintain day-to-day operational activities of a secure cloud environment

• Engage teams within and outside of RingCentral to mitigate and resolve cases

• Maintain relevant documentation and audit artifacts

• Identify and track suspicious system activity

• Identify trends and patterns, and present them to Security Engineers to enhance our processes and systems

• This role participates in on-call rotations

Qualifications / Requirements: 

• 2+ years in a security engineering, SRE, or SOC roles in a cloud services environment

• Experience with SIEM

• Experience investigating security incidents

• Basic knowledge AWS or GCP

• Experience with IDS, case management, and related tools and practices

• Experience with Linux, RedHat preferred

• Basic knowledge of broad security topics such as encryption, application security, malware, ransomware, etc.

• Knowledge of network, VoIP and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, SIP, RTP)

Preferred Skills/Experience:

• Experience using Crowdstrike, Cloudflare, FirePower, Splunk, ELK, Imperva, Syslog, packet capture, and Windows Event Log tools and similar tools

• Knowledge of current hacking techniques, malicious code trends, botnets, exploits, malware, DDoS, and data breach events

• Strong knowledge of Microsoft Windows

• Experience automating security tasks, including scripting, programming and/or SecDevOps

• Experience working with global teams