Manager, Business Risk and Controls (Third Party Management Team)

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

ABOUT THE JOB (JOB BRIEF): Effective Third Party Management (TPM) enables Key to achieve its strategic goals and objectives, while ensuring third party products and services are provided in a safe and sound manner and in compliance with applicable laws. The TPM team outlines and administers the bank’s TPM Policy and Program to oversee and manage Key’s third party relationships, the products/services provided, and the associated risks. As an enterprise function, TPM collaborates horizontally across the bank on noble and meaningful work that impacts the bottom-line and directly protects the interests of our customers, employees, and shareholders. The TPM team is a diverse, passionate, and inclusive group of folks with a real commitment to each other and the banks mission and purpose.

The TPM Operations Manager is a people leadership role reporting to the TPM Director in the Business Risk and Controls (BRC) division. This role manages a team of Risk Advisors who assist assigned line(s) of business (LOBs) with the identification, measurement, and management of Third Party risks; and develops or maintains effective risk management policies and programs, reporting, and training to fulfill strategic objectives while operating within defined risk appetite. The role provides risk, control, and compliance consultation / advice to stakeholders at all levels of the organization, in conjunction with first and second line of defense, on current and emerging risks impacting the enterprise and the TPM Program; and promotes accountability for the awareness and management of risk and coordinates the escalation of issues.

ESSENTIAL JOB FUNCTIONS

• Lead, manage, coach, and develop a team of eight Risk Advisors assigned to various LOBs in performing the scope of their risk assessment and mitigation responsibilities.
• Provide direction and oversight for the assessment and mitigation of Third Party engagements including collecting of information, drafting content, identifying key risks and points of interest, facilitating meetings within line of business and corporate risk management, along with obtaining senior executive approval.
• Analyze operational activities and prepare management reporting to measure operational performance against strategic priorities, key risk and performance indicators, and service level agreements.
• Operationalize periodic Policy and Program changes across enterprise.
• Periodically evaluate and lead updates to TPM procedures and processes to promote compliance, efficiency, and operational excellence throughout the TPM lifecycle.
• Provide TPM subject matter expertise to LOB and Functional Unit senior leaders, as required. 
• Grow critical relationships with internal stakeholders at all levels of the organization.
• Define and document Program risks and controls to ensure enterprise, program, and department level risks are effectively managed within Key’s Moderate Risk Appetite.
• Execute strategic priorities and projects as assigned to identify, prepare for, and lessen the effects of emerging risks and threats faced by the business; recognize problems and document plans to correct and prevent them from occurring in the future.
• Engage with first line of defense partners as appropriate, for input to enhance Program governance and oversight effectiveness.
• Engage with second and third line of defense partners and external regulators as appropriate to support review and challenge activities and audits and examinations.
• Support internal and external Program related finding documentation and remediation activities.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree or equivalent leadership experience in a related business or risk discipline

  

SOFT SKILLS:

• Knowledge of effective team building techniques; ability to form and manage effective teams.
• Ability to establish and maintain collaborative working relationships with clients, vendors, and peers.
• Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Analytical Thinking - Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Systems Thinking - Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
• Change Agility - Knowledge of the necessity to adapt self and team to evolving business needs; ability to develop and implement new ideas and initiatives that improve the organization's performance in light of new requirements.
• Problem S