Manager, Developer Documentation

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

What you need to know about the role

We’re looking for a Content Manager who wants to transform Developer Documents Experiences at PayPal Inc. In this role, you will manage a dynamic and strong team of technical writers to create and drive the Developer Docs and Content strategy for PayPal and its subsidiaries that will be consumed by millions of global developers to successfully get merchants onboarded.

Meet the Team

The Developer Experiences team is part of the Merchant team within the Core Product & Engineering organization. The Developer Experiences team is committed to delivering the best experience for our global developers. Our team designs end- to-end developer experiences, testing and tooling capabilities critical for our customers (developers) to build and go-live with PayPal’s payment integrations.

Job Description:

Your way to impact

You will be a lead advocate and driver of the team in adopting Content Management systems and other technologies for creating and managing high quality and technically complex documents. You will manage a dynamic and strong team of technical writers to create and drive the Developer Docs and Content strategy for PayPal and its subsidiaries, that will be consumed by millions of global developers to successfully get merchants onboarded. 

Your day to day

In this role, you will,

• Motivate and uplevel a dynamic and strong team of technical writers

• Be a domain and thought leader in bringing best of industry innovation, best practices, processes and tools to the Developer Experiences team.

• Dive deep into customer pain points and feedback and take a data and analytics driven approach towards creating and managing document experiences.

• Manage cross-functional stakeholders with ability to set, manage and respond to diverse and multiple customer/stakeholder expectations and build strong relationships with a diverse set of stakeholders to make a large cross-company impact

What do you need to bring

• 8+ years of experience in the technical writing space, preferably in Fintech, Enterprise or SMB Software, Cloud/SaaS Technologies, Retail/Supply Chain industries

• 4+ years of people management experience

• The ability to think deeply about document experiences for developer and balance with available resources and risks to synthesize a strong but workable vision for document-as-a-product

• Experience and skill in operationalizing strategies and requirements.

• Excellent Communication Skills

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$96900 to $234300

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 year