Business Development Specialist, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Atlanta, GA 

Division: Road US 
Job Posting Title: Business Development Specialist, Road US 
Time Type: Full Time

 

Summary

At DSV Road, the Business Development Specialist is responsible for driving profitable growth by acquiring new customers, reactivating dormant accounts, and developing early-stage relationships within the small and mid-sized customer segment. This role manages a high-volume sales pipeline and converts leads to active customers using primarily phone, email, and CRM-driven outreach. The position focuses on fast response times, disciplined follow-up, and consistent onboarding to establish long-term customer value. The Business Development Specialist works closely with Pricing, Operations, and Sales Support teams to develop service solutions and ensure successful customer onboarding.

 

Duties & Responsibilities

Financial & Growth Execution

• Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms.
• Reactivate inactive or churned customer accounts.
• Convert qualified leads into active shipping customers and revenue-generating accounts.
• Identify and execute upsell and cross-sell opportunities within new and reactivated accounts.
• Encourage one-time shippers to become recurring customers to improve retention and account activation.
• Meet or exceed assigned activity, pipeline, and revenue performance metrics.

 

Pipeline & CRM Management

• Build, manage, and prioritize a structured sales pipeline within the company CRM system.
• Qualify leads using defined criteria and advance opportunities through the sales cycle.
• Maintain accurate and complete CRM documentation, forecasting, and activity tracking.
• Monitor pipeline progress and maintain follow-up schedules to ensure timely movement of opportunities.

 

Customer Engagement & Sales Execution

• Execute high-volume outbound outreach via calls, email, and digital platforms.
• Identify customer needs, service gaps, and buying triggers to appropriately position company solutions.
• Apply solution-based selling techniques to close opportunities efficiently.
• Provide timely follow-up and consistent communication to customers.
• Support onboarding of new customers to ensure a positive initial experience and repeat business.

 

Operational & Internal Collaboration

• Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings and confirm service feasibility.
• Coordinate onboarding activities and handoff to operational teams.
• Share customer feedback and market insights to improve lead quality and targeting.
• Communicate customer expectations and service requirements to internal stakeholders.

 

Other duties and projects assigned

 

Qualifications & Work Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Logistics, Sales, or a related field preferred.
• 1–3 years of inside sales, business development, customer service, or commercial experience preferred.
• Experience working in a KPI-driven or quota-based environment preferred.
• Experience using CRM platforms (Microsoft Dynamics or similar) preferred.
• Basic understanding of transportation, logistics, or supply chain services preferred.

 

Skills & Competencies

• Strong written and verbal communication skills.
• Customer-focused mindset with the ability to build relationships remotely.
• Organized with strong time management and follow-through.
• Ability to manage a high volume of outrea