Specialty Certified Pharmacy Technician (Hybrid) - Mason Service Center

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Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons (United States of America)

Reports to Title: Specialty Pharmacy Operations Manager

Summary of Primary Function/General Purpose of Position
The Specialty Pharmacy Technician is responsible for supporting standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The goal of Specialty Pharmacy Technician is to perform the basic duties of a specialty pharmacy technician in all designated sites. Including and not limited to, prescription data entry, as well as communicate and coordinate with all parties necessary to insure timely shipping and delivery of specialty medication prescription orders. The Specialty Pharmacy Technician is responsible for under general supervision, assisting the pharmacist to fill prescriptions, select, assemble, and place medications for specialty services. The Specialty Pharmacy Technician will have a variety of job responsibilities within the specialty pharmacy that will encompass various activities.
                                                                                                                                                                                                                              
Essential Job Functions

Process prescription information in the computer system

• Assist in complete and accurate billing of third-party payer plans
• Ensure accurate and safe processing of prescription information
• Review patient profile for accuracy
• Receive prescriptions from patients; gather customer information per department policy
• Document appropriately and maintain updated patient charts

Assist customers with prescriptions and/or other products

• Complete specialty orders to meet customer needs
• Demonstrate ability to respond to customer/co-worker questions or concerns in an appropriate and customer-focused manner

Assist in the preparation and delivery of medications and supplies as assigned

• Prepare prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies, and Bon Secours Mercy Health policy
• Ensure refill dates are documented appropriately in order to prevent patient’s missing a dose
• Assist the pharmacist in identifying patient problems and issues
• Order, receive, maintain, and stock inventory and supplies from various vendors
• Verify items against prescription labels
• Deliver items to appropriate individuals or business units
• Follow all policies and procedures related to shipping and proper medication storage
• Monitor expiration dates and manage product returns as necessary

Coordinate and ensure appropriate medication delivery

• Coordinate delivery of medications, supplies and equipment to patients or other areas as assigned
• Complete order taking, verifying proper information
• Listen to customer concerns

Complete the work of a pharmacy technician as required

• Answer phone calls, faxes, and computer requests in a timely manner
• Cross train and cover all department technician areas assigned
• Train other staff members and students as needed
• Assist in maintenance of the pharmacy to reflect a clean and well-stocked condition on a daily basis

Provide initial patient set up to establish account with the specialty pharmacy

• Verify patient insurance coverage
• Assist patients in working with insurance companies
• Research to optimize patient-specific and drug-specific copay assistance
• Provide recommendations on additional funding sources

Contact insurance carriers, benefits offices, and patients to determine new and ongoing coverage levels:

• Verify insurance information and level of coverage
• Inform patient of pharmacy benefits coverage
• Assist patient with the specialty pharmacy process for non-participating pharmacy for patient ease in out-of-network situations

Plan and schedule patient deliveries with respect to efficiency, time, priority, product specific shipping needs, and cost effectiveness

• Communicate with internal departments and external specialty pharmacies to ensure customer needs are met
• Evaluate delivery requirements and ensure timely and accurate delivery
• Proactively communicate with patients when there are delivery delays
• Determine best method of delivery with relationship to location and time constraints (Fed Ex, UPS, Courier, Mail, or other modes as neces