Strategy & Operations Manager, Subscription

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.  

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you excited about envisioning and building the future of Wolt’s fast-growing subscription business (Wolt+) to new heights? Do you enjoy crafting and deploying new strategies in a global and cross-functional team to fuel our growth while perfecting the customer experience and maximizing financial efficiency of our subscription business? If so, then we’d love to chat!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. Founded in 2014, today we have more than 6,000 employees, 125,000 courier partners and we operate in 300+ cities across 23 countries. We have also expanded our platform beyond food delivery into multiple retail categories and are even running our own grocery stores with our Wolt Market brand. We are one of the fastest growing companies in Europe. During summer 2022 we joined forces with DoorDash to build a truly global consumer brand.

The Consumer Business team spearheads and owns the development and execution of both Wolt’s subscription business (Wolt+) and consumer pricing across our markets. Our job is to fuel Wolt’s growth, customer experience improvement, strategy execution and financial success. We work closely with local operators, general management and product teams to get the job done, but take full ownership of driving our projects to fruition and tangible business impact. The team consists of high-performing business strategists, pricing & subscription experts and data scientists – all running high-impact initiatives with vast independence and responsibility. 

We’re looking for a Subscription Manager to join the team. You’d explore how we can seize growth and profitability opportunities within our subscription business – and then make it happen through leading operational initiatives all the way to the lowest level of detail. In the process, you’ll play a pivotal role in shaping our overall business strategy. We’d expect you to be a pragmatic doer who is more than comfortable with data analysis and analytical problem-solving, but to also have a stellar business intuition and an eye for superb customer experience. In addition, you’ll need strong leadership and stakeholder management skills.

This is your opportunity to join one of the most successful growth companies in Europe, disrupt the delivery industry and improve the daily life of millions of people!

What you’ll be doing:

• In a nutshell, solving problems and seizing growth opportunities in our subscription business across all our regions and business lines. For example, you’ll be:
  • Taking a pivotal role in d