Account Manager - Technomic (Food & Beverage Research) - Chicago, IL Based

Company Description

Informa Connect:

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.

About Technomic:

For over 50 years, Technomic has provided foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results.

Our subject matter experts are leaders spanning the entire spectrum of foodservice channels and disciplines, including beverage, food, nonfoods, packaging, distribution, noncommercial segments and retail foodservice. Bring industry-leading insights from the most-trusted source to your business engagements through speaking engagements, customized webinars and strategic engagements led by our team. 

Vital Insights for the Foodservice Industry | Technomic

Job Description

Technomic is in search of a dynamic and qualified Account Manager to join our team. We provide the opportunity to oversee a diverse portfolio of clients across Technomic’s offerings.

Account Managers play a crucial role in ensuring high retention rates by demonstrating the value of our programs to meet clients' business needs. They serve as the primary drivers of our customers’ success.

Role Responsibilities:

We are seeking a talented and experienced Account Manager who is self-motivated and can:

• Drive client engagement and maintain high renewal rates. 
• Manage relationships with assigned accounts, ensuring excellent client service and communication.
• Actively engage with clients to achieve high retention rates throughout the renewal cycle, including managing and conducting business reviews.
• Provide training sessions and presentations to clients on our Ignite platform and other relevant topics.
• Oversee contract negotiations for renewals with existing clients, ensuring favorable terms and successful outcomes.
• Partner and communicate effectively with internal departments to ensure timely project completion and accurate reporting.
• Own a portfolio of clients across Technomic’s products and services, which are accessible through our Ignite research platform (our leading SaaS platform for the foodservice industry).

The ideal candidate will be able to:

• Partner effectively with both internal teams and clients.
• Ensure appropriate and timely responses to client needs.
• Maintain accurate and timely reporting.
• Efficiently manage multiple tasks and moving pieces.

Qualifications

• 3 to 5 years of experience in sales, account management, customer success, customer experience, or marketing, with a proven track record in managing client relationships and driving customer satisfaction.
• Bachelor’s degree or higher in a related field.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Strong analytical and problem-solving abilities, with the capability to interpret data, identify trends, and make informed decisions.
• Ability to work autonomously while effectively collaborating with team members and coordinating with internal departments.
• Experience in client-facing meetings and delivering engaging presentations.
• Demonstrated success in building and maintaining strong, lasting relationships with clients.
• Knowledge of food service industry trends is preferred, or a willingness to stay informed about industry developments.
• Familiarity with Salesforce or similar CRM systems, and proficiency in using online programs and databases.
• Advanced skills in Microsoft Excel, PowerPoint, and Outlook.

Further Information:

• Annual salary range of $60,000 to $70,000 USD, plus commission based on account management and renewal performance.
• The job posting will expire on August 21, 2024. 

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great c