Chief of Staff - New England Care Delivery Market - Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Chief of Staff serves as a key member of the New England Care Delivery leadership team and reports directly to the Chief Executive Officer. This role acts as a strategic partner and advisor, driving execution of market priorities, strengthening organizational alignment, and enabling performance across the care delivery system. The role will partner with enterprise and national leaders to ensure New England priorities are aligned with Optum Health strategy, advance national initiatives, and scale best practices across the broader care delivery platform. The Chief of Staff owns the leadership operating rhythm, supports executive decision-making, advances integration across Massachusetts and Connecticut, and drives cross-functional accountability across clinical, operational, financial, technology, strategy, and People Team priorities.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities: 

Strategic Leadership & Market Execution

• Partner with the Market CEO and New England leadership team to define and execute strategic priorities across the market, including Massachusetts and Connecticut care delivery entities
• Translate enterprise, regional, national, and market strategies into actionable plans with clear outcomes, measurable results, owners, milestones, and disciplined follow-through
• Create a clear view of market business drivers, performance metrics, risks, execution priorities, and gap-closure plans to improve decision quality and speed
• Lead the market performance management process by defining critical success metrics, establishing governance and reporting mechanisms, identifying performance gaps, coordinating corrective action plans, and ensuring accountability for results. Drive disciplined follow-through on strategic priorities and ensure leaders are focused on the initiatives that create the greatest value for patients, providers, employees, and the business

Executive Partnership

• Serve as a trusted advisor, strategic thought partner, and execution extension of the Market CEO.
• Provide insights, analysis, recommendations, and decision framing to support executive prioritization and timely action
• Represent the CEO in select engagements, ensuring alignment, clear communication, and appropriate escalation of risks, tradeoffs, and decisions
   

Experience Strategy (Employee, Clinician, Provider, Patient)

• Lead and support strategies to improve employee, clinician, provider, and patient experience across the New England care delivery system
• Partner with market and national teams to align experience priorities, reduce operational friction, and scale practices that improve engagement, effectiveness, retention, and adoption of organizational priorities
• Translate feedback, workforce and provider pain points, and business priorities into actionable recommendations that simplify work and improve outcomes
   

External Strategy & Partnerships

• Research, develop, and help drive external relationship strategy across the New England market
• Identify partnership opportunities with payers, hospital systems, community stakeholders, and other strategic partners to strengthen market position and advance care delivery priorities
• Support executive preparation for external engagements by synthesizing context, objectives, risks, and recommended actions
   

Operational & Cross-Functional Alignment

• Drive alignment across functions, business units, care delivery entities, and enterprise partners to reduce fragmentation and accelerate consistent execution
• Support a more integrated one-market model across New England by aligning leaders, simplifying decision forums, surfacing risks, and ensuring work moves from planning to measurable outcomes
• Develop and maintain a comprehensive view of operational, financial, workforce, clinical, growth, provider, patient, and culture metrics to ensure leaders have clear visibili