State Quitline, Client Manager

AT A GLANCE
We are seeking a Client Service Manager to join our State Quitline team. This role works closely with our product, engineering, billing, evaluation and reporting teams to support managing our State Quitline accounts. You are highly detailed oriented, can thrive in a deadline driven environment and have a passion for Public Health. The Client Service Management team supports States in managing their budgets, report deliverables, consulting on Quitline changes based on the needs of the State and positively supports revenue growth with solution-based services for our State clients. This is an ideal position for a candidate who is passionate about Public Health and furthering the work of tobacco and nicotine cessation!

Where You`ll Be: 

To prioritize togetherness, culture, and accountability, RVO Health operates on a hybrid in-office work schedule. We expect employees to work from our Atlanta office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Atlantic Station: 271 17th Street, NW Atlanta, GA 30363

  What You’ll Do

• Serves as the primary day to day contact and manage State Quitline accounts
• Acts as a client advocate and proactively partners with/lead teams to exceed client expectations
• Builds a strong working partnership with the internal stakeholders to ensure customer satisfaction and retention
• Contributes to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates
• Provides consultative services to clients to address service delivery needs, to provide quarterly business review meetings, and invite formal and informal feedback on Optum solutions, delivery, innovation, and relationship
• Deliver expected revenue and margins for current and new customers and their solutions
• Engages cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
• Monitor key performance indicators for all clients, maintaining a client status indicator
• Assists in RFP writing for existing and potential clients to continue growth of the State Quitlines
• Create strategic plans to target priority populations
• Complete deliverables as stated in the contract

What We’re Looking For

• 3+ years of experience in client or account management
• Public Health knowledge is a plus
• Strong organizational and multi-tasking skills
• Strong problem-solving skills, with a proactive approach
• Excellent written and verbal communications skills
• Relationship building skills across multiple levels of org
• Organizational and multi-tasking skills
• Problem-solving skills, with a proactive approach

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $61,875 - $75,000 
  *Note actual salary is based on geographic location, qualifications and experience
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any emp