Office Assistant II - Utilities Account Agent

The City of Topeka’s Utilities department is seeking a customer-focused individual to join our dynamic team as a Customer Service Agent. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts.

What you’ll do:

• Answer incoming phone calls and take appropriate action as required.
• Process customer service requests, bill payments, transfer services, and customer updates.
• Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
• Assist with data entry and maintaining office records and correspondence.

The ideal candidate:

• Is passionate about providing excellent customer service.
• Has excellent communication skills.
• Is comfortable working in a fast-paced environment with high call volumes.
• Has the ability to problem-solve and multi-task.

Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours.

Minimum qualifications: High school diploma or equivalent. One year of clerical experience is required with one year of customer service experience preferred. Prior call center and/or data entry experience is highly desirable. Must be proficient in the use of standard office software.

Entry rate of pay: $15.15 - $15.88 per hour, depending on qualifications

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The City of Topeka offers a competitive compensation and benefits package, including:

• Health/Dental Insurance
• Kansas Public Employee Retirement System which totals over 315,000 active, inactive and retired members and manages approximately $20 billion in assets for KPERS members' benefits.
• Generous paid vacation leave and separate paid sick leave, and one additional paid personal leave day each year
• Paid Life/Long Term Disability Insurance
• (457) Deferred Comp Savings Plan
• Short-Term Disability Insurance
• Free Onsite Health & Wellness Clinic
• Free in-house Wellness Center, a full-service fitness facility
• Tuition Reimbursement
• Employee Assistance Program.

The City of Topeka is an Equal Opportunity Employer