Project Manager Retail Ops

Job Description: Why you and why us? 

The mission of the Project Manager – Store Operations is simple: make things as simple and easy as possible for stores to be successful.  You will love working with store operations, corporate, and field teams if you thrive on change and invite the chance to create entirely new processes and systems from the ground up.  

The Project Manager is the driving force ensuring the store is supported for all tactical needs for new store openings, remodels/refreshes, and closures. The project manager also digs in on implementation for other cross-brand store related projects that may be related to store technology, back of house operations, and physical inventory. All projects must be managed with a keen eye for both individual store needs as well as creating processes and systems that ensure the success of the fleet of stores. 
 

Essential Functions: The nuts and bolts  

Manage complex iterative projects using existing playbooks and optimizing for future applications based on feedback and learnings, ensuring major project activities, milestones and deliverables are planned and tracked and progress is accurately communicated 

Be the expert on store processes – both the primary process and exception processes – to be able to quickly identify problems, priority, and risk 

Communicate clearly and frequently to both store and cross-functional audiences, effectively translating between very different vantage points to get to effective solutions 

Identify operational issues and research root-causes to develop and implement enhancements 

Develop reporting for management to identify operational needs and trends; provide summaries for business and action plans 

Partner with brand store operations teams to integrate specific project needs and deliverables with day-to-day brand store operations 

Maintain high level of service to internal and external customers 

Perform other duties as assigned 
 

Qualifications: What you need to apply  

Excellent communication skills including the ability to listen to and hear what is being communicated to you and articulate accurately in writing and verbal communication to others   

Good Excel skills and data-based approach to problem solving 

Ability to prioritize and modulate actions in alignment with priority  

Be able to adapt communication message, ideas, and questions for all audiences – senior leaders, cross functional partners, team members, and stores 

Ability to effectively document processes and progress within processes 

Strong competencies in planning, project management, and organization with the ability to lead multiple projects while maintaining a focus on quality  

1-2 years of Retail Operations (single- or multi-store) experience required; WSI store experience is a plus  ​​​​

If PMP certification is acquired, the department would be open to 6 months - 1 year of retail store experience as a requirement