Senior Manager, Service & Repair Partnerships

Job Description:

Likewize is searching for a Senior Manager, Service and Repair Partnerships to join our team at our global Headquarters in Southlake, TX. In this role you will be a proactive, results-oriented professional to oversee and expand our U.S. service and repair operations. This role focuses on building strong partnerships with repair and fulfillment vendors to deliver exceptional customer experiences, drive operational improvements, and expand our capabilities in line with strategic goals.

Your day-to-day responsibilities include but are not limited to:

• Managing and optimizing vendor relationships to enhance service delivery and performance.

• Identifying, onboarding, and developing new vendors to support strategic business objectives.

• Creating and maintaining dashboards and KPIs to monitor performance, costs, and outcomes, while refining tools for actionable insights.

• Conducting regular on-site evaluations of vendors to drive process improvements and ensure quick turnaround times.

• Leading supply chain operations to deliver seamless customer claims handling, addressing escalations and unforeseen vendor challenges.

• Collaborating with Vendor Management to align scalable and cost-effective processes across product categories.

• Building strong partnerships with internal teams (e.g., Customer Service, Sourcing, IT) to improve efficiency and customer outcomes.

If you are who we are looking for, you will have the following education, skills and/or experience:

• Proven experience in building and managing service networks, preferably in the tech warranty or similar industries.

• Strong analytical skills with a data-driven approach to decision-making.

• Demonstrated expertise in managing third-party vendors and enforcing SLAs.

• Solid project management and organizational capabilities.

• Experience analyzing large datasets to identify and implement operational efficiencies.

• Excellent interpersonal and communication skills, with the ability to collaborate across international and remote teams.

Preferred Skills:

• Familiarity with data visualization tools such as Power BI or Tableau.

• Experience with process automation tools like Power Automate.

• Background in insurance or financial services.

• Technical proficiency in Python, SQL, data scraping, and API integrations.

• Knowledge of Salesforce and advanced Excel functionalities.

Key Competencies:

• Strategic thinker with a focus on delivering measurable results.

• Customer-centric approach and a passion for problem-solving.

• Adaptable, growth-oriented, and eager to embrace challenges.

• Collaborative team player with excellent persuasion and relationship-building abilities.

• Confident in navigating organizational levels with an assertive yet service-driven mindset.
   

Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.