Technical Program Manager (Remote)

What we want to accomplish and why we need you

Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

About the Role:

As Technical Program Manager, your primary role is to drive the successful technical integration of Suki with our major health system and health technology clients.  You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki’s integration delivers exceptionally well on key success metrics.  You will partner with your Suki colleagues to optimize on-time delivery and resolve technical challenges. Throughout each client deployment, you will guide technical stakeholders through the steps needed to establish a seamless integration between Suki and their EMR. 

Besides guiding the integration process, this individual will be responsible for testing the integration and green-lighting each integration stage, escalating issues when needed. As Suki’s resident expert on its integrations, you will establish and maintain internal and external-facing documentation detailing the integration requirements and process for each EMR with which Suki integrates. Partnering with a Customer Success team member, you will be the technical point person for each integration and as the client-facing technical resource, set expectations for the client to identify and engage with the technical resources necessary for a successful integration with their EMR. Internally, this entails close collaboration with Engineering to solve technical challenges and develop/maintain robust test plans which will support proactive discovery and resolution for potential issues before go-live. Similarly, this individual will also be tightly aligned with Product to share new EMR constraints, gaps and learnings that will help keep our products up to date. You will also educate your Suki colleagues on each integration’s best practices, requirements, and key points of differentiation.

You will collaborate extensively with our Customer Success, Product, Engineering & Support teams and serve as the voice of the customer by reporting on the status of deployments and potential technical issues. You will also identify areas for optimization in Suki’s integration process.

As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction.  You will also engage with EMR vendor partners and Suki’s Engineering and Product teams to streamline the technical integration between Suki and EMRs for both existing and future capabilities. You are excited to join the fast-moving Suki team, and committed to excellence!

Responsibilities and expectations include but are not limited to:

• Technical Skill: You will need to have an understanding of SDLC and become an expert in our products and their integrations. You will also know how to establish and drive repeatable and efficient processes for integrating with our customers’ EMRs and our partners’ platforms.
• Leadership: You will drive action in cross-functional settings and influence stakeholders both internally and externally.
• Integration Subject Matter Expert (SME): You will need to develop a deep understanding of our product and how it integrates with our customers’ EMRs and partners’ platforms.  You will be able to translate that into education to our enterprise clients and platform partners.
• Program Management: Establish and maintain deployment project plans, ensure cross-functional resources required to support deployments are in place, regularly report on deployment progress, and escalate potential issues. You will also identify opportunit