AMENDED: Project Management Office (PMO) Business Analyst (1052) - Department of Technology

Company Description

Application Opening:  Amended: Monday, March 17, 2025

Application Deadline: Amended: no earlier than Monday, March 24, 2025.

3/17/25: This announcement has been amended a second time for additional recruitment with a new application deadline of Monday, March 24, 2025. Please note, this position will now require a minimum of 4 days working in the office.  Applicants who previously submitted an application need not re-apply

12/16/24: This announcement was amended to update the position title to "Project Management Office (PMO) Business Analyst." 

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/g/yQiZUGZnWE

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:  

• IT Project Management Office  

• Enterprise Application Services  

• Cloud Center of Excellence  

• IT Operations and Support including the Service Desk and NOC  

• City Infrastructure including the Network, Telcom and Data Centers  

• Office of Cybersecurity including Cyber Defense, Identity Management, and Disaster Recovery  

• Public Safety Systems and Municipal Broadband Fiber  

• SFGovTV Broadcasting Services  

• IT Finance and Administration Services 

• Emerging Technologies 

Why Join Us?  At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. 

Benefits of Working for CCSF   In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees: 

• Competitive pay, benefits, and retirement options 

• Career growth opportunities through training, internal mobility, and subsidized education 

• Diverse work environment in a diverse city 

• We offer employees the ability to work from home one (1) day a week while spending the other four (4)  days in our San Francisco office, promoting both collaboration and work-life balance 

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!  

Job Description

The DT Project Management Office (PMO) manages a portfolio of 100+ IT projects, many of which are strategic initiatives focused on modernizing IT through cloud initiatives, AI, business automation, case management, CRM, data management and data lakes, collaboration tools, network, voice, data center, wireless access, public safety radio and connectivity solutions, cybersecurity, IT resiliency, and service management.

The PMO Business Analyst plays a critical role in collaborating with project managers to ensure the successful delivery of projects on time, within budget, and with high quality. This role involves writing business requirements, defining project scope, developing business cases, and providing valuable analysis to support data-driven decision-making. The analyst also ensures adherence to project management processes, streamlines documentation efforts, and delivers detailed reports, enabling PMs to focus on driving successful project outcomes.

Essential Duties Include: 

Documentation & Compliance

• Write and maintain essential project documents such as business requirements, charters, business cases, MOUs, and ISAs.
• Ensure adherence to project management processes and change control.

Scope & Business Case Development

• Collaborate with stakeholders to define project scope and develop clear business cases.
• Ensure alignment with organizational goals.

Analysis & Reporting

• Conduct analysis and generate reports on business systems, applications, project-related data, performance