Patient Guest Services Assistant I

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Guest Services Assistant I

                        

Location

Canton

                    

Facility

Mercy Hospital

                     

Department

Volunteer Services-Cleveland Clinic Mercy Hospital

                      

Job Code

G10015

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

7:00am-7:30pm/9:00am-9:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

 

As a Patient Guest Services Assistant, you will serve as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience. In this role, you will interact with a diverse population, offering the opportunity to positively improve your community every day. You may also explore educational resources and potential future roles, such as Unit Coordinator. 

 

A PRN caregiver in this position works 2 5-hour shifts per week between 6:00AM – 9:30PM, including weekends and holidays. 

 

A caregiver who excels in this role will:  

• Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. 

• Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. 

• Access patient information to confirm appointment times, appointment locations and room numbers. 

• Provide service recovery as needed and assist with resolving patient and family concerns using the Respond with H.E.A.R.T. model at the point of service. 

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. 

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. 

• Correct and/or report safety, maintenance and cleaning needs. 

• Respond to Code Blue and Code