Player Coach Specialty Pharmacy inside sales representative - Nationwide

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients.  A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate prescribers.  With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that in partnership with a national leader in Rare Disease Specialty Pharmacy, we are currently looking for Inside Specialty Pharmacy Sales Player Coach (ISR Player/Coach) to join our team. 

POSITION SUMMARY

The ISR Player/Coach, will, among other things, manage an assigned territory and detail health care professionals through outbound and inbound calls. You will contact the office staff of assigned accounts and identify key decision makers within the practice to include Physicians, Medical Assistants, Nurses, Physicians Assistants, Nurse Practitioners, and other medical professionals with the goal of developing relationships with those individuals. Ultimately, your goals are to positively influence the prescription writing of our clients’ medication while providing the best possible customer service, delivering accurate product information, and ensuring access to patient assistance materials and programs.  

Additionally, you may provide lead generation, appointment setting, recruitment for virtual lunch and learns, as well as assist in recruiting for national meetings and general sales support for select brand representatives.

RESPONSIBILITIES

• Lead, train, coach, and develop a team of 4 ISRs

• Point of Contact between Orsini Specialty Pharmacy and the Inside Sales Reps

• Grow relationships with key prescriber offices to grow referral volume
• Responsible for development and presentation of business reviews and other business-related matters
• Communicates with prescriber offices to promote Orsini services
• Analyze accounts near-term and long-term objectives and promote consideration of Orsini service offering
• Provide timely feedback regarding prescriber accounts to management regarding opportunities or matters that may affect Orsini’s referral volume
• Integrate with various Orsini teams and departments (i.e. Orsini Sales Team, Admissions, PA, Operations, and Therapy Management) to drive new referrals
• Analyze market trends and opportunities
• Ability to deliver accurate and meaningful information, feature/benefits to Healthcare Professional Offices by phone
• Advanced listening and decision-making skills
• Ability to understand and convey complex product and service-related information in an educated, reassuring, and professional manner while in a real-time environment
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to handle multiple tasks such as actively listening to our callers’ needs while navigating our CRM and consistently providing accurate and complete information on the requested topics
• Tremendous work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs

REQUIRED QUALIFICATIONS:

• 4-year degree from an accredited college or university
• Minimum 2 years of sales experience with documented sales success required
• Minimum 1 year of inside sales experience required
• Specialty Pharmacy, Pharmaceutical, or Medical Device Experience preferred
• Exceptional verbal and written communication skills
• Successful candidates will demonstrate the following competencies: Emotional Intelligence, Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability
• Intermediate working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)